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  1. What happens when you do not use the position...

    What happens when you do not use the position filter?
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    How were they converted?

    How were they converted?
  3. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  4. Thread: MTT Report bug

    by udbrky
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    In Hand Importing, check "Force reimport of...

    In Hand Importing, check "Force reimport of previously imported hands" and re-import them.
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    See the FAQ in post 2. It explains that you...

    See the FAQ in post 2. It explains that you create a ticket in our system and send in everything.
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    This is in vs 3bet - raise was 3bet.

    This is in vs 3bet - raise was 3bet.
  7. Thread: new user

    by udbrky
    Replies
    2
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    Did you import from...

    Did you import from c:\users\username\appdata\local\pokertracker\processed?
  8. Thread: MTT Report bug

    by udbrky
    Replies
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    Please always specify the site and game type. ...

    Please always specify the site and game type.

    Which site or sites are you experiencing this issue with?

    Any tournament with more than 1 table (and some single table games) will require a...
  9. HM3 Apps can only be used if you own a HM3...

    HM3 Apps can only be used if you own a HM3 license, they can not be used if HM3 is in Trial or Free mode. *The only 'workaround' for this HM3 Apps licensing limitation would be if you bought HM3 and...
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    This is vs 2 raises. 3bet is vs the opener only.

    This is vs 2 raises. 3bet is vs the opener only.
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8673.exe


    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
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    Please see post 2 and send in information.

    Please see post 2 and send in information.
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
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    In HUD Editor, choose the stat, and in the Item...

    In HUD Editor, choose the stat, and in the Item Properties, provide a prefix for the stat.
  16. Thread: standard HUD

    by udbrky
    Replies
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    Did you send in the ticket with the files and...

    Did you send in the ticket with the files and screenshots and a link to your post?
  17. Please explain what you mean. You can't install...

    Please explain what you mean. You can't install Postgres?

    You can't create a new database?

    You can't import from c:\hm2archive?

    What exactly is not working?
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    We do not recommend storing on one drive or any...

    We do not recommend storing on one drive or any other networked drive.

    After playing, your hands should be moved to c:\hm3archive for performance reasons.
  19. i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
  20. Did you send in a ticket and link to this thread...

    Did you send in a ticket and link to this thread so that we can look at the logs and screenshots?
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    This should be released soon.

    This should be released soon.
  22. Thread: Mpn

    by udbrky
    Replies
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    We did not add this in HM2.

    We did not add this in HM2.
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    Use the files from c:\hm2archive. Please zip...

    Use the files from c:\hm2archive.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also...
  24. Make sure it is set up -...

    Make sure it is set up - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/203/PokerStars-Setup

    You can add stats to the HUD in HUD Editor.
  25. Thread: HUD for hero?

    by udbrky
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    HM is designed to only show your session stats at...

    HM is designed to only show your session stats at that table as we felt it was a lot more useful for a couple of reasons:
    1) A lot of people will have a huge amount of stats on themselves so it...
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