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  1. i) Please create a support ticket via the...

    i) Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    Regarding the bold in the quote: Did you install...

    Regarding the bold in the quote: Did you install the full setup file for version 8673 before you installed/updated 8695? HM2 uses 2 different types of installers: one for first time installs and one...
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    It is done the same in HM3 as it was in HM2, by...

    It is done the same in HM3 as it was in HM2, by opening the graph options in the lower left corner (gear icon).
    ...
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    The OP never sent us a support ticket of any...

    The OP never sent us a support ticket of any sort, from the email linked to that forum account, so I assume those steps helped him.

    Was your HM2 DB created by importing your HM2 DB directly to...
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    Sticky: If you open the link in the previous post, there...

    If you open the link in the previous post, there is another link in that FAQ for the Support page for near the bottom of the FAQ, but it is sort of hard to see as our old FAQ system sometimes didn't...
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    I apologize for the delay in reply. Our support...

    I apologize for the delay in reply. Our support ticket volume has increased drastically the past few months due to the pandemic/lock-downs, and our sales team that handles those types of tickets are...
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    Please 'Contact Support'...

    Please 'Contact Support' with a link to this thread and your forum username.

    1) Please reproduce the problem and send your HM2Logs folder with screenshots and a detailed description of what you...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  9. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *

    HMT-4985 Add option to hide popup samples (times/opportunities) after 99 samples...
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    The HM2 Crash Log system has been broken ever...

    The HM2 Crash Log system has been broken ever since we switched to our new site/servers quite some time ago. If the software is crashing you need to send the HM2, and Windows Event Viewer...
  11. a) Purging all hands and importing to the same...

    a) Purging all hands and importing to the same database again, without first compacting the database, is going to basically double the size of your database. I would recommend that you just create a...
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    It seems that you never got prompted for the...

    It seems that you never got prompted for the 3.1.10.0 build, due to a known bug that we just fixed with 3.1.11.0.

    Here is the link to manually download 3.1.11.0 -...
  13. There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    This feature...
  14. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  15. I forwarded your entire post to our QA/Testing...

    I forwarded your entire post to our QA/Testing Manager and our Managing Partner for their reference.




    Sample can be displayed for any sample size. Were you referring to some sort of...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *

    HMT-5565: Add option to disable Auto and Manual Tournament Detection

    If you want to...
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    Most summary files are only 1 KB, which means...

    Most summary files are only 1 KB, which means they take far less space on your drive than the actual hand histories. The extra information they update your database with, for the handful of stats it...
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    I'm really sorry and I know there is nothing more...

    I'm really sorry and I know there is nothing more frustrating than having issues like this when trying to play. I hope i can help you resolve this quickly.*

    If you (can) play without TN2 or Stars...
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    I replied to your duplicate post on the forums -...

    I replied to your duplicate post on the forums - https://forums.holdemmanager.com/showthread.php?t=526905&p=2509132&viewfull=1#post2509132

    Please try not to post the same question in multiple...
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    Sticky: It should be working since our last few beta...

    It should be working since our last few beta releases, and now in our new stable build we just pushed live:

    Please update to our latest stable version of HM3 from this link -...
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    No, I still do not understand. It is impossible...

    No, I still do not understand. It is impossible for me to know what the problem is unless you send us the files/details I asked for above. I need you to send us the hands for testing with...
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    My QA/Testing Manager instructed me to write up...

    My QA/Testing Manager instructed me to write up this issue as:



    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be...
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    You would need to use the Funnel Icon - Filter...

    You would need to use the Funnel Icon - Filter Editor - Basic - 'Vs Player' filter to view your hands vs them, or select that player in the reports to review all their hands.

    HM3 does not have a...
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    PT4 can't import HM3 (or HM2) HUD Profiles -...

    PT4 can't import HM3 (or HM2) HUD Profiles - https://forumserver.twoplustwo.com/showpost.php?p=56281400&postcount=14756

    HM3 can't import PT4 HUD Profiles either.
  25. We’ll be building something out for the 1.2...

    We’ll be building something out for the 1.2 release which is still a bit away.

    For now we have a shared Google doc you can view -...
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