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  1. Replies
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    4

    If you follow the FAQ, you'll see the steps don't...

    If you follow the FAQ, you'll see the steps don't involve opening HM2. You run "Copy HM2 Logs" from your start menu instead.
  2. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems:

    Please reproduce the...
  3. Replies
    1
    Views
    2

    Highlight the ones you want to export, and...

    Highlight the ones you want to export, and right-click export. Zip the file and attach it to the email.
  4. What exactly are you trying to select all of?

    What exactly are you trying to select all of?
  5. It's not like you can roll back and fix an issue...

    It's not like you can roll back and fix an issue created by their update.

    HM2 support ended on Dec 31, 2020. I am happy to still assist you with this particular ticket but please be advised going...
  6. This is in your account - subscriptions.

    This is in your account - subscriptions.
  7. Thread: Store Credit

    by udbrky
    Replies
    1
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    27

    Choose to use it at checkout. We cannot handle...

    Choose to use it at checkout.

    We cannot handle sales tickets via the forum. Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
  8. Thread: POP UPs Laggin

    by udbrky
    Replies
    1
    Views
    37

    Please create a support ticket...

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your...
  9. This is only possible in the replayer.

    This is only possible in the replayer.
  10. It is always in Support - Support Center - HM2 -...

    It is always in Support - Support Center - HM2 - Downloads.

    Please install this version:

    http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

    - After downloading, you should...
  11. Replies
    3
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    93

    Did you follow the rest of the FAQ we linked? Did...

    Did you follow the rest of the FAQ we linked? Did you send in the ticket with a link to this thread?
  12. Replies
    1
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    59

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please try all the steps in this FAQ. If you continue to...
  13. I am sorry to hear that you are experiencing...

    I am sorry to hear that you are experiencing trouble.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose...
  14. Replies
    1
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    59

    I see PLH. I apologize, I read this as PLO. In...

    I see PLH. I apologize, I read this as PLO.

    In HUD Options, uncheck the box to only use stats from current bet type.
  15. Replies
    6
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    208

    Don't post your email here. I deleted it. Please...

    Don't post your email here. I deleted it. Please send a ticket as post 3 says.
  16. What do you get in other reports? Make sure...

    What do you get in other reports?

    Make sure you have the right player name selected.
  17. Replies
    8
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    226

    If we don't get the information, we cannot see...

    If we don't get the information, we cannot see what changed and why it won't work. So we need these files and screenshots.
  18. Replies
    1
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    91

    Make sure windows is fully updated until 'No New...

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a...
  19. Replies
    8
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    226

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  20. Replies
    5
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    195

    Yes. A steal is raise first in, so this is the...

    Yes. A steal is raise first in, so this is the same situations.
  21. Replies
    2
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    109

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  22. Replies
    5
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    195

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please reproduce the problem and:

    a) Take a screenshot...
  23. Please always tell us the exact game type. ...

    Please always tell us the exact game type.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools -...
  24. Replies
    13
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    399

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  25. Replies
    1
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    111

    Please try all the steps in this FAQ -...

    Please try all the steps in this FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F

    If you continue to have problems...
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