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    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support but please note that HM3 does not yet have this 'HMQL Report' or a public API.

    You...
  2. We have a HM2 FAQ...

    We have a HM2 FAQ explaining how the Full Ring Position report works for different numbers of dealt players which should apply to HM3 as well. If that is not what you are seeing please send us a...
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    The error you are experiencing is happening...

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software or one of the dependencies being corrupt or...
  4. Does it help if you open the HM3 - Apps -...

    Does it help if you open the HM3 - Apps - NoteCaddy menu and 'Disable NoteCaddy'?

    Are you using a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3...
  5. I am not sure if they are technically possible...

    I am not sure if they are technically possible for our developers to implement or not but I will open up both threads in my other browser and ask our QA/Testing Manager about them when he has time to...
  6. Unfortunately there is no way to do what you want...

    Unfortunately there is no way to do what you want that I am aware of.
  7. Unfortunately you have to do it the 2nd way where...

    Unfortunately you have to do it the 2nd way where you create 2 separate expressions.
  8. That is the latest beta version that should work...

    That is the latest beta version that should work with Winamax.



    The HUD should work fine with CHM3Archive or any other archive directory, as long as it is not a folder or sub-folder of an auto...
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    If you see HM3 in the taskbar, and can see the...

    If you see HM3 in the taskbar, and can see the preview of HM3 in the 'peek' window when you hover over the HM3 icon in the task bar, then it sounds like it is running but being displayed off the...
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    That is odd. It has worked fine for many other...

    That is odd. It has worked fine for many other pokerstars. net players in the past. Did you try to first uninstall pokerstars.net (and delete* C:\Users\{UserName)\AppData\Local\PokerStars) before...
  11. Thread: HM3 Crashing

    by fozzy71
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link.

    If you continue to have problems:

    Please create a support ticket with a link to this thread and your forum username.

    Please...
  12. Thread: HUD on Ipoker

    by fozzy71
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    PokerStars.net does not save hand history files...

    PokerStars.net does not save hand history files so HM3 will not work on that software. You need to install the PokerStars.com software or the PokerStars.xx skin for your specific state/country if...
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    Sticky: Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ...
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    Sticky: That is most likely because your Support &...

    That is most likely because your Support & Maintenance (S/M) plan expired.
  16. Thanks for the update, I also noticed the other...

    Thanks for the update, I also noticed the other thread about this in the NC forum yesterday.
  17. I am not sure what you are trying to accomplish...

    I am not sure what you are trying to accomplish with the position text both horizontal and vertical but I would suggest that you just find one of our included popups such as the 'Preflop' popup in...
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    Please reproduce the problem and send your...

    Please reproduce the problem and send your HM2Logs folder in a support ticket with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link...
  19. Thread: Filter

    by fozzy71
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Sticky: Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  21. Thread: Filter

    by fozzy71
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    The closest you can get to the filter you want...

    The closest you can get to the filter you want would be:

    AllInOnTurnOrEarlier=true and WentBustoOnThisHand=false (or true)

    Unfortunately there is no way to filter by opponent stack size, only...
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    You are running HM3 in Windows via Parallels? ...

    You are running HM3 in Windows via Parallels?

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and...
  23. That indicates that your NC license has expired...

    That indicates that your NC license has expired and you are now using the Free version/license for NC. Please create a support ticket via the 'Contact Support' link with a link to this thread and...
  24. Thread: Filter

    by fozzy71
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    I believe you can do this already by combining...

    I believe you can do this already by combining the StackSizeInBBs filter with the EffectiveStackSizeInBBs filter as shown in the attached image examples.

    https://i.imgur.com/Do2KplA.png
    ...
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    That would also introduce a bias so we do not...

    That would also introduce a bias so we do not calculate the All-In Adj value for either pot.
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