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  1. Replies
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    Importing in a new database from c:\hm2archive...

    Importing in a new database from c:\hm2archive didn't work?

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with screenshots and a detailed...
  2. No, that will just create multiple tickets.

    No, that will just create multiple tickets.
  3. Thread: Huge file issue

    by udbrky
    Replies
    6
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    7

    It is old, so delete it. Check with Dropbox to...

    It is old, so delete it.

    Check with Dropbox to see what the issue is. Make sure you follow the steps to make it shared/public.
  4. Thread: HUD stats

    by udbrky
    Replies
    2
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    3

    HM3 does not have positional versions of every...

    HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list.* Instead we have the HUD - HUD Editor - Item Properties - Position...
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    The report "Tournaments" should be what you are...

    The report "Tournaments" should be what you are looking for.
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    Please see this in our last post:

    Please see this in our last post:
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    Click the Sample Hero name and change it to your...

    Click the Sample Hero name and change it to your player name.
  8. Thread: ggpoker rake

    by udbrky
    Replies
    8
    Views
    711

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems:

    Please reproduce...
  9. You can edit the font size in the HUD - 'HUD...

    You can edit the font size in the HUD - 'HUD Editor...' menu for each HUD/Stat in the Item Properties section. You can also try toggling the HUD - HUD Options - General Settings - Advanced - HUD...
  10. Thread: Wrong values.

    by udbrky
    Replies
    1
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    2

    Please always tell us the site and exact game...

    Please always tell us the site and exact game type.

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ -...
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  12. Thread: Set on flop

    by udbrky
    Replies
    2
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    3

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  13. Does it happen if you import them both after...

    Does it happen if you import them both after playing again?
  14. Thread: Pokercraft

    by udbrky
    Replies
    9
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    10

    If you buy a HM3 small stakes license and want to...

    If you buy a HM3 small stakes license and want to upgrade to an all stakes license later you will have to pay the difference plus $10 extra for doing it in two transactions instead of all at once. ...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  16. Thread: Holdem 6+

    by udbrky
    Replies
    1
    Views
    2

    Please 'Contact Support' here -...

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

    Specify what site it is and we will add you to be notified when it support...
  17. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  18. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  19. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  20. Thread: acr venon

    by udbrky
    Replies
    3
    Views
    4

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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    Have you tried the hole cards or positions...

    Have you tried the hole cards or positions reports?
  22. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  23. Please enable the Settings > Feature Logging >...

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...
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    The subscription model will replace having an...

    The subscription model will replace having an upgrade in the future. HM3 will be fully supported for the foreseeable future, in lieu of an upgrade to HM4 at any point.
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HUD-15: HUD not working on 888poker anymore

    This is only affecting cash games and is related to some recent...
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