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  1. Replies
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    No, this was never implemented and won't be...

    No, this was never implemented and won't be implemented before the HM2 End Of Life. HM3 does have this feature if you want to try it using the 15 day free HM3 Trial.

    HUD - HUD Editor - Select the...
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    This could be site specific for PokerMaster since...

    This could be site specific for PokerMaster since they have straddles there. We will need you to send us the hands for testing.

    Please zip and email the original problem hand histories and...
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    We need you to send us the hands/summaries and...

    We need you to send us the hands/summaries and screenshots in a support ticket so we can test the files ourselves, then document the issue in detail for our developers to try and fix in a future...
  4. Were these hands also imported live previously...

    Were these hands also imported live previously with our Ignition Hand Grabber (IHG) app, and now you are trying to update the database with all known hole cards? You have to make sure you toggle on...
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    i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Toggle on the HM3 - Tools - Settings - Import - [x]...
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    What folder did he/you find this in exactly, and...

    What folder did he/you find this in exactly, and what was the exact file name and type/extension?

    Please 'Contact Support' with a link to this thread and your forum username.

    When sending any...
  8. Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using? Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work...
  10. This isn't something that can be done with our...

    This isn't something that can be done with our current HUD code but the developers are working on an all new 'HUD 2.0' to replace the HM3 HUD late this year, or early next year, and hopefully it will...
  11. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  12. Thread: ggpoker rake

    by fozzy71
    Replies
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    711

    After updating the hands have to be 'force...

    After updating the hands have to be 'force reimported' to the same database, or imported to a new database, for the new rake calculations to be ran on the hands.

    Please update to our latest beta...
  13. Thread: Pokercraft

    by fozzy71
    Replies
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    The hands have already been imported when you...

    The hands have already been imported when you played them with the small stakes license, the license just prevented you from using the HUD on those tables or seeing them in the reports, but to see...
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    After you updated did you 'force reimport' them...

    After you updated did you 'force reimport' them to the same database? Toggle on the HM3 - Tools - Settings - Import - [x] 'Allow reimport of previously imported hands' then import the files again...
  15. You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  16. Replies
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    I forwarded that ticket to one of our testers as...

    I forwarded that ticket to one of our testers as I am not very well versed in equity calculations. Unfortunately, even if it is a bug with HM2 it isn't something likely to be fixed before the HM2...
  17. No, that is not really necessary as we have a...

    No, that is not really necessary as we have a number of examples on that developer ticket from other customers. Our developer team is working on an all new 'HUD 2.0' system to replace the current...
  18. Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    5

    It says P3 raised 'all-in' to $6, then was able...

    It says P3 raised 'all-in' to $6, then was able to raise 'all-in' again. The hand appears to have been written improperly allowing the same player to be all-in twice on the same street if I am...
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    Those player names in that HM2 image you posted...

    Those player names in that HM2 image you posted are from an Anonymous site (i.e. Ignition) where those 'Hero' and 'Player X' names were written that way in the hand history file that was imported. ...
  21. HM3 (and HM2) do not have any live tracking...

    HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature required to power them many years ago as it was only working on Stars at the...
  22. If you make a post on our forums and do not see...

    If you make a post on our forums and do not see it right away, please do not post it again and again. Our forums have automated moderation for possibly malicious posts and your multiple threads all...
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  24. Replies
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    HM3 doesn't archive the played hands as quickly...

    HM3 doesn't archive the played hands as quickly as HM2 does. For HM3 to archive the played hands you have to shut down HM3, the HM3 server and the poker client, and even then they might not get...
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    Thank you. I just documented this issue for...

    Thank you.

    I just documented this issue for the developers:

    IMP-126: GG Poker Rake not being calculated for Omaha (PLO) hands

    and replied to your support ticket.
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