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Type: Posts; User: udbrky

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  1. Don't ever post logs in the forum - they have...

    Don't ever post logs in the forum - they have your personal information. That's why our instructions do not say to post them here, but to create a ticket.

    There's an issue with the Ipoker replayer...
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    Just use the hand history folder. Please...

    Just use the hand history folder.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import...
  3. With the reports on an alias, we cannot really...

    With the reports on an alias, we cannot really see anything. Change it to your Ipoker.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max...
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    Please duplicate the issue and send us both your...

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were...
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    HM2 does not support Blitz, only HM3 does.

    HM2 does not support Blitz, only HM3 does.
  6. You usually should not bump a thread 3+ months...

    You usually should not bump a thread 3+ months old. There is no guarantee it is the same issue.

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8699.exe
    ...
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    It appears you're playing mixed limits. All-in...

    It appears you're playing mixed limits. All-in Adj is measured in currency, adj bb is in big blinds. So if you have multiple limits, they're not proportional.
  8. Thread: Export Hands

    by udbrky
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    What are you trying to do? If you select Hero...

    What are you trying to do?

    If you select Hero only it should only do that Hero.

    You can also access your hands in c:\hm3archive separated by site, then date.
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    What exactly is the problem with All-in adj...

    What exactly is the problem with All-in adj bb/100?

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament...
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    Remove the ACR folder from Site Settings. ...

    Remove the ACR folder from Site Settings.

    Reply to the ticket, sending any additional information we may have requested.
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    Please update to our latest stable version of HM3...

    Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable

    If you continue to have problems: Please reproduce...
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    Make sure your site is in English. Pleas...

    Make sure your site is in English.

    Pleas always tell us the site.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include...
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    In Tools - Settings - General - turn on Prompt...

    In Tools - Settings - General - turn on Prompt for beta updates and Check for updates

    Please update to our latest stable version of HM3 from this link -...
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    Did you follow the instructions in the post you...

    Did you follow the instructions in the post you quoted? That is what we said to do.
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    Make sure windows is fully updated until 'No New...

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a...
  16. You can login with the same email/password here -...

    You can login with the same email/password here - https://www.holdemmanager.com/store/login.php - ?

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows...
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  18. Make sure windows is fully updated until 'No New...

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a...
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    To just remove the tag, highlight them all, then...

    To just remove the tag, highlight them all, then right-click to tag and remove the tag.
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    Do you want to remove them from the database...

    Do you want to remove them from the database completely?

    Select all using ctrl-A

    Right-click and delete them.
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    If you change it to 3-3 and 6-6 for 3 and 6, then...

    If you change it to 3-3 and 6-6 for 3 and 6, then it will filter to just the hands where the player played against that number of players.
  22. Are these NC definitions? Did you import from...

    Are these NC definitions? Did you import from HM2?

    Is this a custom HUD profile you created or imported from HM2? Does it happen with our default/included HUD profiles?

    - Export this and any...
  23. How are you trying to edit them, what edits are...

    How are you trying to edit them, what edits are you trying to make?

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the...
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    Are you using onedrive? Did you try saving to...

    Are you using onedrive?

    Did you try saving to something like c:\exported?

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\...
  25. You can edit the font size in the HUD - 'HUD...

    You can edit the font size in the HUD - 'HUD Editor...' menu for each HUD/Stat in the Item Properties section. You can also try toggling the HUD - HUD Options - General Settings - Advanced - HUD...
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