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  1. The developers decided to toggle off the 'Show...

    The developers decided to toggle off the 'Show Times/Opportunities' in the HUD - HUD Editor - Popup Groups - Item Properties by default (for imported, and most/all default popups) to reduce the...
  2. We can't know what is causing the problems from...

    We can't know what is causing the problems from just a video. We need you to send the requested logs and other files as instructed in the previous reply.

    Try creating a new DataBase and import a...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    This is not currently possible. This feature...

    This is not currently possible. This feature request has been documented in detail and provided to the developers for future consideration. *

    HMT-1091: Stats - If opponent in HUD is included in...
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    That stat is not meant to be used in the HUD,...

    That stat is not meant to be used in the HUD, only the Reports, as we do not have any 'live tracking' feature* in HM3 to be able to determine the position during the hand. We can currently only...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  7. We just discovered the other day that the...

    We just discovered the other day that the automated notifications of fixes/releases are not being sent out properly. Our QA/Testing Manager is investigating the issue to discuss with our developers....
  8. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  9. This could be a corrupt PostgreSQL installation,...

    This could be a corrupt PostgreSQL installation, or because you are using an unsupported version of PostgreSQL. We will need to see your log files.

    If you continue to have problems, please...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    - HMT-5848: Settings - Feature Logging: 'Max. No of Log Files = X' not working

    If you want to be notified...
  11. This is most likely because Stars made their...

    This is most likely because Stars made their Aurora Graphics engine mandatory. Please see this forum thread - https://forums.holdemmanager.com/showthread.php?t=542627
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    We recommend you maintain more than 20% free...

    We recommend you maintain more than 20% free space on your system drive. Please see this FAQ to clear up some more free space.

    a) I do not have any recommendations for speeding up purges. What...
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    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    It sounds like you already found the solution but...

    It sounds like you already found the solution but here are some more detailed instructions for anyone else that might have the same issues and find this thread later:

    HM3 will not list all...
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    What version of HM2 are you using? If you are...

    What version of HM2 are you using? If you are not on 2.0.0.8699 yet please update:

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    -...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  17. Thread: Export Hands

    by fozzy71
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    Did you have an alias name selected as the active...

    Did you have an alias name selected as the active player in the reports or an alias name? Try selecting the alias as the active player in the reports then export using the [x] 'All' option instead...
  18. HUD - HUD Editor - Select the 'Group' you want to...

    HUD - HUD Editor - Select the 'Group' you want to modify to behave this way - Display = 'Lower Opacity Until Mouse Over' - 'OK' as shown in this image:
    ...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    1
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    2

    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    I am not sure how I/we missed this thread the...

    I am not sure how I/we missed this thread the past couple of days but I apologize for the delay in reply.

    Thank you for letting us know how you solved your problems.

    Good luck at the...
  22. We released v3.1.12.0 about 2 weeks after you...

    We released v3.1.12.0 about 2 weeks after you started this thread, with this fix:
    - Changed Minraise stats to show percentage based on all preflop hands, and not only relative to preflop raises (now...
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    HM3 was coded from scratch, it wasn't a rewrite...

    HM3 was coded from scratch, it wasn't a rewrite of the HM2 code. We started with what we felt were the most popular and most important features to be able to release HM3. Missing HM2 Features will...
  24. HM3 v3.1.12.0 had this fix: - Changed Minraise...

    HM3 v3.1.12.0 had this fix:
    - Changed Minraise stats to show percentage based on all preflop hands, and not only relative to preflop raises (now matches HM2)

    HM3 v3.1.12.6357 has fixes for 5704...
  25. We released a new beta yesterday that you need to...

    We released a new beta yesterday that you need to update to - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes
    - Added HM Apps menu to find new apps

    Please...
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