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    Unfortunately we do not have such a stat yet. ...

    Unfortunately we do not have such a stat yet. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is...
  2. We have a known issue where the WPN HUD will fail...

    We have a known issue where the WPN HUD will fail if you have multiple hand history folders configured for the same WPN client in the HM3 Auto Import Folders. This is a known conflict of the way...
  3. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  4. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  5. The recent beta does have a couple issues that we...

    The recent beta does have a couple issues that we discovered after it was released that could be causing these issues.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server...
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    Are you tagging hands from the Table HUD at the...

    Are you tagging hands from the Table HUD at the top and center of the tables? In the reports hands grid they are sorted alpha-numerically as intended but in the replayer and table HUD they are...
  7. I assume you are referring to the Live Play view...

    I assume you are referring to the Live Play view with the [x] 'Automatically Refresh' option enabled? We will need you to send us some log and config files to review after reproducing the issue as...
  8. If the steps above did not solve this issue for...

    If the steps above did not solve this issue for you then you need to send us your log files as requested above.

    Please create a support ticket via the 'Contact Support' link with a link to this...
  9. Both stats should be the same, HU or Multi-Way...

    Both stats should be the same, HU or Multi-Way pots, only difference being the 2nd one is for pots with single raise preflop, so no 3bet, 4bet+ pots.
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    I just tested this in the replayer with our...

    I just tested this in the replayer with our internal beta v3.1.16.6978 by filtering the new Vs Player report for FacingOpenShove=true and the stat seems to be working for me.

    165347




    I...
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    The complexity of the HUD could affect...

    The complexity of the HUD could affect performance as could the size of the database.

    - Try switching to one of the less complex default HUD profiles to see if that helps.

    - Try creating a...
  12. Thread: view hmdb

    by fozzy71
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    You can query the database, compact it after...

    You can query the database, compact it after purging hands, etc using this 3rd party database browser.
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    They changed the format of the hand history files...

    They changed the format of the hand history files when they added 5 card PLO so you need to install the new HM3 beta from this link.

    Note: You will receive a prompt to update HM3 any time there...
  14. PokerStars imposed rules that greatly inhibit how...

    PokerStars imposed rules that greatly inhibit how HUDs can work. The changes can be viewed here and was discussed in detail in this thread when the rules were originally announced.

    These features...
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    I did some testing of this and was not able to...

    I did some testing of this and was not able to reproduce the issue using a multi panel/group HUD by simply importing a new popup but I was able to duplicate the issue when I deleted the 'NoteCaddy...
  16. Are these 8max MTT? If so, we have this...

    Are these 8max MTT? If so, we have this documented for our developers and it is awaiting review. This issue has been documented in detail and provided to the developers to resolve. If you want to...
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    Which specific 888Poker.xx skin are you playing...

    Which specific 888Poker.xx skin are you playing at? Are you playing cash or SNG or MTT?

    Are you using the HM3 - HUD - Standard HUD or Graphical HUD? If you toggle on the other type does the...
  18. The developers are still actively working to get...

    The developers are still actively working to get this fixed in a future update but unfortunately I do not yet have an estimate as to when it will be fixed and released to customers in a beta release....
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    Sticky: Please report any NC specific issues in the...

    Please report any NC specific issues in the NoteCaddy Support Sub-Forum for them to test and work with you to resolve.
  20. Thread: Support Ticket

    by fozzy71
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    That ticket you replied to was in our automated...

    That ticket you replied to was in our automated 'crash logs' inbox which is not checked daily. In the future you should create a new ticket that goes to our standard support inboxes from this page....
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    We have a FAQ that should answer all of your...

    We have a FAQ that should answer all of your questions on this page.
  22. Currently the only way to write a hand specific...

    Currently the only way to write a hand specific note in HM3 is by right-clicking a hand in the reports and choosing the 'View' option to open the hand history viewer.
    ...
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    This is an old thread for HM2, not HM3. HM3 uses...

    This is an old thread for HM2, not HM3. HM3 uses a different HUD engine.

    - By default the HUD components placed on the table are locked in position to avoid accidentally moving the HUD while...
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    Unfortunately we do not as HM3 (and HM2) do not...

    Unfortunately we do not as HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature required to power them many years ago as it was...
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    Sticky: HM3 supports Windows 7, 8, 8.1 or 10 as detailed...

    HM3 supports Windows 7, 8, 8.1 or 10 as detailed in this FAQ.
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