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With such excellent support It'll be hard to contain myself enough to not reach out too often.

I got it to work. Thanks for all your help guys!

Yes, it's off and I wrote why in the OP and asked if it matters. No need to be rude, I work as a dev with customer contact as well and I get by without the rudeness. I do see the error though, I did...

Hi,

I understand you need to work on supported sites but this site was supported and you don't support it any longer. However, to me it doesn't seem like a stretch to help those who bought it to...

Hi there,

I'm playing on Svenska Spel which you don't support any longer. I have built my own hand converter to be able to import these hands into HEM2 but unfortunately I can't get it to work and...

Hi there,

I'm playing on Svenska Spel which you don't support any longer. I have built my own hand converter to be able to import these hands into HEM2 but unfortunately I can't get it to work and...

Playing on Pokerstars.se and neither of those steps worked unfortunately

Hi,

I am playing PLO zoom on stars. Hands are importing just fine but the hud just won't show up. How do I solve this?

I'm sorry if I wasn't clear enough. The problem is that if I sit at a table, then close it and open again WITHOUT sitting down the hud still pops back up. I don't want this to happen.

Oh, and...

Hm, I posted a reply but seems like it didn't show up.

Anyways, site is ipoker and playing NL. It doesn't seem to matter when I open it up again. If I close and instantly open or an hour later the...

It's Ipoker and NL. I haven't really kept count but it doesn't seem to matter if I open the table instantly after closing or after an hour. HUD seems to come back up on the table for at least as long...

Never had this problem with hm1. If I sit at a table, close it and then open again HUD comes back up, making impossible to see who's sitting or joining. Any way to turn this off?

Thanks

Got it to work now, thanks. I didn't get the popup hud though, is it not possible to import it?

Thanks but unfortunately I still get the same error. Any other ideas?

Just bought HM2 and trying to import my old hud from hm1. When I try to do so I get the following error:
"Error reading HUD XML file. Are you sure this was the right one? Try prefs.xml"

I am...

After the party update HM is now showing the stakes as wrong. 5/10 is showed as 5/5, 3/6 as 3/3 etc. Any way to fix this?

Hi

I have bought 10 million hands that I want to import to a secondary database. Since all these hands will take a lot of space on the disc I want to remove it again later on.

Is this possible...

Ok, thanks for your response.

How do I do this? just move the folder and it will save on D from then on?

Hi

Is it possible to delete the files in that directory? It currently takes up 24 gig for me and thats pretty damn huge. And if I shouldnt delete them can I zip them or move them do the D disk...

Thank you! Worked after i created the licdebug file

Hi

Ran a windows cd that upgraded computer or something and now HM won't work. When I click ok I get some tips on what to do in order for it to work again but it didnt work.
...

Hi

Just bought a new comp so I exported my hands from the old one. HM won't import it though, it just goes on and on without getting anywhere.

Like the picture below it keeps saying "x of x...