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    Thank you for letting us know you solved your...

    Thank you for letting us know you solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    You can't import a HM Cloud database or HM2...

    You can't import a HM Cloud database or HM2 postgresql database backup file to HM3 as HM3 uses SQLite instead of PSQL. The only way to import a HM2 database (with aliases, player/hand notes,...
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    The only way to see the legend is to click the...

    The only way to see the legend is to click the Info (i) icon in the lower right corner but then you can't see the tooltip as that will only show if you hover over the graph. Neither of those will...
  4. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HUD-15: HUD not working on 888poker anymore

    This is only affecting cash games and is related to some recent...
  5. Thread: Pokercraft

    by fozzy71
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    Our next update, later this week, will have...

    Our next update, later this week, will have calculated rake as this developer ticket IMP-112 Calculate GG Poker Rake based on Rake Schedule is 'Ready For Release'.

    These changes should be...
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    HM3 has supported Winamax Go Fast tables since...

    HM3 has supported Winamax Go Fast tables since version 3.1.6.0. If it is not working for you: Please see our HUD Troubleshooting FAQ and If you continue to have problems please send the requested...
  7. We are putting a list together this week for the...

    We are putting a list together this week for the next HM2 update of the highest priority issues our developers need to work on, and this issue will be at the top of that list.
  8. Please 'Contact Support'...

    Please 'Contact Support' with a link to this thread and your forum username.

    Please send us the actual database for testing.
    - Please create a HM3 backup via the Tools - Backup Database menu...
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    Close HM3, exit the server icon from the Windows...

    Close HM3, exit the server icon from the Windows System Tray and close your poker client(s) then view your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config\ with...
  10. Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    This problem description sounds very familiar. ...

    This problem description sounds very familiar. Did you post it on some other forum or send it to us in a support ticket/email recently?

    We can't answer that unless you send us the actual original...
  12. Thread: Pokercraft

    by fozzy71
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    If you check the Tools - Import Details\History...

    If you check the Tools - Import Details\History after an import do you see errors? If so, that is the reason as we have a number of known issues importing certain hands from GGPoker that we are...
  13. That image looks really familiar, like you have...

    That image looks really familiar, like you have posted it before in the forums or sent it to us in a support ticket.

    We already have a developer ticket documented for this issue.

    HMT-4119:...
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    That is because P6 called the short-stack all-in...

    That is because P6 called the short-stack all-in then folded to the large re-shove. This would be the situation in the footnote below that I highlighted in italics.

    HM3 uses the same equity code...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    Filters are only for the selected active player...

    Filters are only for the selected active player or alias. If you want to filter for opponents you would need to create an alias of all opponents, which is not an easy task and not something our...
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    The easiest way to transfer everything is...

    The easiest way to transfer everything is typically via the Tools - Backup/Restore database options but we have a known issue right now (that will be fixed in our next release) that makes some manual...
  18. That is in the HUD - HUD Options - General...

    That is in the HUD - HUD Options - General Settings / General menu in the lower left corner 'Mucked Cards' section. You can disable them completely, change how long they display, reduce the opacity,...
  19. I am sorry but I do not understand what exactly...

    I am sorry but I do not understand what exactly you are trying to do. Can you explain in more detail and attach some screenshots of what is being displayed and what you don't want displayed?

    If...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HUD-15: HUD not working on 888poker anymore

    This is only affecting cash games and is related to some recent...
  21. Close HM3, exit the server icon from the Windows...

    Close HM3, exit the server icon from the Windows System Tray and view your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config\ with Windows File Explorer and Delete the...
  22. Thread: Hud 888

    by fozzy71
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    It works right now if you roll back to 3.1.11.0...

    It works right now if you roll back to 3.1.11.0 from the link in the post above yours.

    Our QA/Testing and Development team is still working on a few other issues before they can release the next...
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    Unfortunately it is no longer possible to...

    Unfortunately it is no longer possible to purchase or upgrade a HM2 license or any HM2 related apps now that HM3 has been released. Purchasing a HM3 license does not grant you an equivalent (or any)...
  24. No, we do not have a FAQ for all 2,000+ stats. ...

    No, we do not have a FAQ for all 2,000+ stats. You can find the definition displayed in the Reports Stats Picker, and if you hover over each stat in the HUD Editor's Stats Picker.
    ...
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    We use Microsoft *.msi install/update files. To...

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the...
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