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    They changed their tournament hand history...

    They changed their tournament hand history format. We should have a new beta update pushed out soon to try and fix this.

    You will receive a prompt to update HM3 any time there is an update...
  2. Which companies BOL Card Catcher are you using? ...

    Which companies BOL Card Catcher are you using? Ace Poker Solutions or Advanced Poker Tools? If the site does not have preferred seating you should configure the HM3 - Tools - Site Settings......
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    The latest beta update should solve this...

    The latest beta update should solve this hopefully:



    Please update to our latest beta version of HM3 from this link.

    If you continue to have problems: Please see our HUD Troubleshooting FAQ...
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    Try closing HM2 and downloading the attached file...

    Try closing HM2 and downloading the attached file then copy/paste it into your local directory as described in the other thread.
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    We aren't sure if the hotkey method would be...

    We aren't sure if the hotkey method would be possible (copy to clipboard might have to be done via the right click menu instead of Ctrl+C) but we wrote up the request for the developers future...
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    I apologize for the delay in reply. Your posts...

    I apologize for the delay in reply. Your posts were in the moderation queue and got overlooked.

    Those steps work for most customers if they have the latest beta version 2.0.0.8709 installed and...
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    Please see this thread -...

    Please see this thread - https://forums.holdemmanager.com/showthread.php?t=543134
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    They should have imported after the hands got...

    They should have imported after the hands got imported. You can check this yourself (if you haven't restarted HM3 yet) by checking the HM3 - Tools - Import Details like the snippet below from a test...
  9. What is your ticket number? Make sure the logs...

    What is your ticket number? Make sure the logs you sent were from our latest beta version 3.1.14.6592.

    If you do not have that version installed yet: Please update to our latest beta version of...
  10. You should be able to simply copy/paste the...

    You should be able to simply copy/paste the database, settings and msi files from the .old locations to the proper location in the new Windows installation. You only need to keep/move the msi file...
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    The replayer speed being reversed is fixed in our...

    The replayer speed being reversed is fixed in our recent beta builds.

    Please update to our latest beta version of HM3 from this link.

    If you continue to have problems with the HUD in the...
  12. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration.

    HMT-4295: Add Replayer accessible Hand Notes creator/editor (missing HM2 Feature)
    ...
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    Site Settings is only used for sites that allow...

    Site Settings is only used for sites that allow auto import and live play HUD. GG Poker hands are imported manually via the File menu Import Files/Folder options. Once the hands are imported you...
  14. Thank you for the additional suggestions that I...

    Thank you for the additional suggestions that I failed to mention.
  15. If you open the HM3 - HUD - HUD Editor... Popup...

    If you open the HM3 - HUD - HUD Editor... Popup Groups for that specific profile/popup you can try adding spaces to the prefix/suffix Item Properties.
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    There is no reason/need to reset your codes when...

    There is no reason/need to reset your codes when switching or replacing one of your two computers with HM3 like there was with HM2. Your HM3 license allows you to install and use the software...
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    If it is slower when NC is enabled please enable...

    If it is slower when NC is enabled please enable it, reproduce the problem, and send us the requested log files as instructed in the previous reply so we can forward your logs to our NC support.
    ...
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    Yes, that is correct that you have to manually...

    Yes, that is correct that you have to manually edit each stat but if you use the Ctrl+Click to select multiple multiple stats you can then edit multiple stats all at once.



    Are you using a...
  19. There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
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    You have to edit the font item property for each...

    You have to edit the font item property for each or every stat/cell in the popup. You can edit the font size in the HUD - HUD Editor... menu for each HUD/Stat in the Item Properties section. You...
  21. Please follow the instructions our tech sent in...

    Please follow the instructions our tech sent in that reply:



    If you continue to have problems:

    Are you using a custom HUD you created or imported from HM2? Do you have the same problems if...
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    We added Horizon support (Auto Import and HUD,...

    We added Horizon support (Auto Import and HUD, etc) to HM3 last summer but it looks like we haven't updated the supported sites and FAQs with that information yet. I will set a reminder for next...
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    All you have to do to download that file is to...

    All you have to do to download that file is to edit the 3.1.13.0 link from the previous post to 3.1.9.0 like this -...
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    Amaya (PokerStars and Full Tilt) imposed rules...

    Amaya (PokerStars and Full Tilt) imposed rules that greatly inhibit how HUDs can work. The changes can be viewed here - https://www.holdemmanager.com/Downloads/tpt-reference-guide-march-4.pdf
    ...
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    Thanks for the feedback. I added your coments to...

    Thanks for the feedback. I added your coments to the developer ticket and the developer is looking into the hands and feedback on this ticket. The first set of hands on the ticket that did not...
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