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  1. Thread: Duplicate Hands

    by udbrky
    Replies
    1
    Views
    2

    i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
  2. Replies
    38
    Views
    39

    Please try this new version -...

    Please try this new version - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Alpha&version=3.1.24.8484

    Please reproduce the problem and click the 'Send Feedback' button from...
  3. Replies
    12
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    13

    Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
  4. Replies
    12
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    13

    Does restarting your computer fix it? Make sure...

    Does restarting your computer fix it? Make sure no poker programs or HM3 are open and download the file and install it.
  5. Replies
    38
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    39

    We are aware of the issues some customers are...

    We are aware of the issues some customers are having but haven't been able to narrow down the cause yet. For now, all we can do is ask you to try our latest internal pre-release beta version and...
  6. Replies
    4
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    5

    Click on the stat to get the popup.

    Click on the stat to get the popup.
  7. Replies
    6
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    7

    What are the game type for the hands that are...

    What are the game type for the hands that are errors?

    If the rest of the hands are importing, there's no issue. That just is a notification that there could be an error with the hand history...
  8. Thread: HM2 Back-up

    by udbrky
    Replies
    3
    Views
    4

    Make sure you have 2x the database size in free...

    Make sure you have 2x the database size in free space. Save to a location like c:\backup or d:\backup

    Please see this FAQ to alleviate any security bottlenecks -...
  9. Replies
    5
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    17

    What is the site? Is this through a converter?...

    What is the site? Is this through a converter? What is the converter?
  10. How are these hands generated? Can you show an...

    How are these hands generated?

    Can you show an example of how that will show in the hand history with the pot award and returned blind information?
  11. What exactly are you trying to find? You're...

    What exactly are you trying to find? You're replying to a 5-year-old post, on your first post, which tends to lead to a spam edit in my experience. Please create a new thread with the questions you...
  12. Replies
    3
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    115

    I tested it and it works for me. Make sure you...

    I tested it and it works for me. Make sure you have HM3 closed when you update.

    Did you follow post 2 and send in a support ticket?
  13. What shows in the raw hand history? We just...

    What shows in the raw hand history? We just import, then move them to c:\hm3archive. We don't edit them in any way.

    If they're not showing there, please contact Stars. What happens if you request...
  14. Replies
    8
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    515

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  15. Replies
    6
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    259

    No, but you should back up data. Keep...

    No, but you should back up data. Keep c:\hm2archive.

    Please see this FAQ to transfer/backup data -...
  16. Replies
    6
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    677

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  17. Replies
    5
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    330

    Did you send in the report? The screenshot of the...

    Did you send in the report? The screenshot of the message does not have any useful information for us.

    Please update to our latest stable version of HM3 from this link -...
  18. Replies
    15
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    725

    What happens when you don't use datamined hands?

    What happens when you don't use datamined hands?
  19. Thread: Udpate PS

    by udbrky
    Replies
    13
    Views
    825

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  20. Replies
    15
    Views
    725

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  21. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...
  22. Replies
    3
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    515

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...
  23. Thread: HUD display

    by udbrky
    Replies
    1
    Views
    244

    Please always state the site and game type. ...

    Please always state the site and game type.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools...
  24. Replies
    1
    Views
    266

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  25. Replies
    3
    Views
    463

    That other database could be corrupted.

    That other database could be corrupted.
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