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    Are you playing at PokerStars? These stats are...

    Are you playing at PokerStars? These stats are no longer allowed to be used there so we had to disable them.
  2. We can't answer that unless you send us those...

    We can't answer that unless you send us those hands and screenshots of the issues/reports, so we can test the hands and check with the developers if something is amiss.

    Please zip and email the...
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    Are you using any customized HUD/Tournament...

    Are you using any customized HUD/Tournament filters?

    Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to...
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    What exactly is not working? Are hands...

    What exactly is not working? Are hands importing? Is the HUD not showing? Are you playing cash or tournament?

    AFAIK the major issue of no HUD on tourneys is working.

    Please update to the...
  5. Thread: Stakes

    by fozzy71
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    If you don't see that stake then there are no...

    If you don't see that stake then there are no hands for that stake in your database. Did they possibly get recorded as another stake? Or did they have import errors if you look under the Import...
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    Which site or sites are you experiencing this...

    Which site or sites are you experiencing this issue with?


    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be...
  7. Thread: Bounty prize

    by fozzy71
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    By logging in to your account via the login link...

    By logging in to your account via the login link in the upper right corner of any page on our site - https://www.holdemmanager.com/store/login.php

    If you buy HM2 on 01Jan2017 or later you will get...
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    Please send your HM3 questions via the software's...

    Please send your HM3 questions via the software's send feedback system, or our support site, instead of posting HM3 questions in the HM2 forums. We will likely create some HM3 sub-forums after HM3...
  9. Thread: Bounty prize

    by fozzy71
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    You can use/test HM3 beta for free right now. He...

    You can use/test HM3 beta for free right now. He was simply asking if you have tried it, and if it has the same problems. Depending on when you bought HM2 you may be able to upgrade for no fee. ...
  10. Thread: Cash Out hands

    by fozzy71
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    There is no room left on the ticket to add more...

    There is no room left on the ticket to add more users for notification.

    We are testing the possible fix for HM3 internally and once it passes internal testing we will release it in an upcoming HM3...
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    It is not possible for us to support 'Fast-Fold'...

    It is not possible for us to support 'Fast-Fold' poker games at sites that only write hand history files. The poker sites have to also save seating files that would have information about players at...
  12. Thread: Cash Out hands

    by fozzy71
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    Yes, you'll be able to filter out those hands,...

    Yes, you'll be able to filter out those hands, and also see how much they would win if they didnt cash out in HM3. Some of the features might not be available in the first beta release. HM2 support...
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    That poster does not work for HM2. He helps the...

    That poster does not work for HM2. He helps the NoteCaddy developer with support and testing. He could not process a refund for you, even if that was something we could do via the forums.

    We do...
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    What text editor won't open the txt file they...

    What text editor won't open the txt file they sent? Have you tried Sublime Text editor? How big is the file and what is it actually named? Have you tried importing it to HM2 or HM3?

    The...
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    The reclaimed space will not be updated in HM2's...

    The reclaimed space will not be updated in HM2's DB Manager until you have vacuumed the database and restarted your PC at a minimum.

    If you purged the database of 'almost all hands' it would have...
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    Which site? Which tournaments? Have you tried...

    Which site? Which tournaments? Have you tried importing the same hand history files to HM3 Beta to see if it is accurate?


    Which site or sites are you experiencing this issue with?


    Any...
  17. Thread: Cash Out hands

    by fozzy71
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    Once the fix is eventually ready, this is...

    Once the fix is eventually ready, this is actually going to require a database - purge then a manual force reimport of those same hands to get the correct results to show in the database, or a manual...
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    Sticky: Please export your custom HUD's in HUD Settings >...

    Please export your custom HUD's in HUD Settings > HUD Designer > 'Export'


    Then close HM2 and delete the prefs.xml file in this folder:


    Windows 7/8/10, Vista

    ...
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    Sticky: I do not have an ETA. We hope to have it out in...

    I do not have an ETA. We hope to have it out in HM3 Beta soon (we started internal testing of the first checkin this weekend) and once we are sure it is working properly in HM3 Beta we will push it...
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    What is your hard drive model, RAM and CPU? You...

    What is your hard drive model, RAM and CPU? You can find this in your Control Panel - System - Device Manager. Sometimes lower spec PC's can contribute to lagging but that is not to say we can't...
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    Where do you see 190 GB? Using File Explorer or...

    Where do you see 190 GB? Using File Explorer or WinDirStat? PSQL often reports incorrect size in the Apps & Features / Add/Remove Programs menus if that is where you saw that 190 number.

    The...
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    This is a known issue: HM-8983: Windows 10...

    This is a known issue:

    HM-8983: Windows 10 update version 1809 causes min/max/close buttons to be invisible

    The buttons are there and can be clicked if you hover over there slowly, this is a...
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    I am not sure what the problem is as I don't play...

    I am not sure what the problem is as I don't play these games and you didn't post any pictures/details of the problems. We need screenshots and a detailed description of the problems/reports, and we...
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    We want all HM3 feedback sent via the software's...

    We want all HM3 feedback sent via the software's feedback support ticket system. This is an existing HM2 sub-forum index from when HM2 was released. I suppose we could technically close it to...
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    HM2 will not get new features at this point, only...

    HM2 will not get new features at this point, only critical bug fixes.
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