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  1. Thread: Login problem

    by fozzy71
    Replies
    2
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    3

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HMT-7300: Cannot login - Login prompt disappears (Regression)

    If you want to be notified when it is fixed...
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    I remember reading about these stats in August...

    I remember reading about these stats in August 2020, but I can't seem to find them in our Stats Picker. It looks like they may have been removed at some point in the past 3.5 years for some reason. I...
  3. Winamax changed the name of those tables from...

    Winamax changed the name of those tables from HoldUp to Escape so you need to update* HM3 to support these new table names. release notes can be found here -...
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    If you continue to have problems purging hands...

    If you continue to have problems purging hands from the original database or the new database, even though you have 70% free space, please reproduce the problem and send us a set of log files and a...
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    This is typically due to not having enough free...

    This is typically due to not having enough free space on your C:\ system drive for HM3 to be able to use the Windows 'TEMP' space to process purges, exports, backups, etc of a large database. We...
  6. Unfortunately, this is not currently possible....

    Unfortunately, this is not currently possible. This feature request has been documented in detail and provided to the developers for future consideration but it is not in our current short-term plans...
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    3,143

    You may want to hold off on that as we are...

    You may want to hold off on that as we are actively working on adding native support for PokerNow.club and initial support is 'Awaiting Check-in' until after our recent beta version 3.1.34.9901 has...
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    312

    I have also moved this thread into the NC...

    I have also moved this thread into the NC sub-forum in case their team might also have some other suggestions for you before I have forwarded them your logs and configs.
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    - Close your poker clients, close HM3, and...

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link -...
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    312

    You can send us a screenshot of what you see on...

    You can send us a screenshot of what you see on the poker tables and in the HM3 client, even if there is no visible error. The most important thing we need from you is to send us your logs and...
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    312

    Then ignore the first line of my previous reply...

    Then ignore the first line of my previous reply and leave NC enabled and reproduce the issue, then send us your logs/configs and screenshots/details of any visible errors and I will forward those...
  12. Please reproduce and screenshot the errors then...

    Please reproduce and screenshot the errors then click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error...
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    Does it help if you open the HM3 - Apps -...

    Does it help if you open the HM3 - Apps - NoteCaddy menu and 'Disable NoteCaddy'?

    If you continue to have problems with NC disabled:

    Please reproduce and screenshot the errors then click the...
  14. Thread: dumb question

    by fozzy71
    Replies
    3
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    304

    The Ignition Hand Grabber (IHG) is used so that...

    The Ignition Hand Grabber (IHG) is used so that you can auto-import live hands while playing to have a HUD on the table and see your results immediately after the session. Then, 24+ hours later you...
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    Does it help if you manually increase the...

    Does it help if you manually increase the CoverOverlap in the cfg file as instructed below:

    1. Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows...
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    361

    Unlikely. We do not have a way to link forum...

    Unlikely. We do not have a way to link forum threads to bug tickets for notifications.

    If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    The automatic Site Time Adjustment will read from...

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.
    ...
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    GG Poker Network sites do not write hands live...

    GG Poker Network sites do not write hands live while playing because they do not allow a HUD. This is why they are not listed in the HM3 - Tools - 'Site Settings...' menu.

    GG Poker skins allow...
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    I am sorry. I already answered this question...

    I am sorry.

    I already answered this question when you posted it yesterday in your other thread but I didn't notice that your post went into our 'Moderation Queue' because you were a new forum user...
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    I am sorry. I already answered this question...

    I am sorry.

    I already answered this question when you posted it yesterday in your other thread but I didn't notice that your post went into our 'Moderation Queue' because you were a new forum user...
  21. In the Report Selector 'Analysis' section (of...

    In the Report Selector 'Analysis' section (of both Cash and Tournament mode) there is a 'Full Ring Position' report that you can use, along with this HM2 FAQ, to better understand how we assign...
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    603

    Мы уже поддерживали руки Chico, написанные в...

    Мы уже поддерживали руки Chico, написанные в формате Stars, но H2N экспортирует руки только в формате Chico, независимо от того, в какой формат они были преобразованы до того, как были импортированы...
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    First read the IGN IHG Setup Guide FAQ...

    First read the IGN IHG Setup Guide FAQ. Here is our Ignition Site Setup FAQ for more details about configuring HM3's IHG App with your IGN poker network client.

    Note: HM3 and the HM3 Server/HUD,...
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    603

    Какие именно ошибки у вас возникают? Какой...

    Какие именно ошибки у вас возникают? Какой граббер/конвертер истории рук записал файлы истории рук, и в каком формате они были записаны?

    Пожалуйста, заархивируйте* и отправьте нам по электронной...
  25. Thread: dumb question

    by fozzy71
    Replies
    3
    Views
    304

    The Ignition poker client does not write local...

    The Ignition poker client does not write local hand history files when playing, so the Ignition Hand Grabber (IHG) 'grabs' the hands from the Ignition poker client 'Memory' and writes them to text...
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