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    Please duplicate the issue and send us both your...

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were...
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    Always switch to your site name instead of an...

    Always switch to your site name instead of an alias. Make sure your alias has all the sites in it.

    Please try all the steps in this FAQ -...
  3. Sticky: Did you run the update? i) Please try to...

    Did you run the update?

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to...
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    HM3 does not have positional versions of every...

    HM3 does not have positional versions of every stat like HM2 did, as many customers felt it cluttered up the stats list.* Instead we have the HUD - HUD Editor - Item Properties - Position modifier as...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    You can do it in the open/new database....

    You can do it in the open/new database. Right-click the one in the folder and delete it. Shift-right-click will delete immediately, instead of going to the recycle bin.
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    Restart your computer. If that doesn't fix the...

    Restart your computer.

    If that doesn't fix the issues, please reproduce the problem and attach a screen shot and a detailed description of the problem -...
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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    copy the file from c:\hm3archive for that hand ...

    copy the file from c:\hm3archive for that hand

    right-click a folder or your desktop and click new folder

    name it something like hand

    right-click and click send to compressed folder

    create...
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    Please reproduce issue, then go to TableNinja 2 >...

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button.*
    Then send a copy of that ZIP file.

    Also please send a screenshot of your...
  11. This is common with small software like ours that...

    This is common with small software like ours that hasn't been downloaded by a lot of customers yet that can report the false positives to antivirus companies. You need to report it as a false...
  12. You can do this in Note Caddy. ...

    You can do this in Note Caddy.

    https://forums.holdemmanager.com/notecaddy/537495-population-tendencies.html
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    i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
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    What is the game type?

    What is the game type?
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    Here is the previous beta -...

    Here is the previous beta - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Alpha&version=3.1.9.5853

    And the previous stable -...
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    It is valid for your play on your two computers....

    It is valid for your play on your two computers. Just log in with your email and password.
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    Please reproduce issue, then go to TableNinja 2 >...

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button.*
    Then send a copy of that ZIP file.

    Also please send a screenshot of your...
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    HM2 is not receiving new features. For HM3, we...

    HM2 is not receiving new features. For HM3, we will need hands:


    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories...
  19. Thread: HM3 wifi issues

    by udbrky
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    I actually ran a wire from our router to the...

    I actually ran a wire from our router to the lower floor of the house to boost the signal and have hardwired my TV/PS4/4k cable box . I always keep at least one cat5 cable around because you always...
  20. We've seen a PokerStars bug where it can stop...

    We've seen a PokerStars bug where it can stop writing the Zoom seating files HM requires when regular tables are opened. You can verify this for yourself:

    1. Open this folder:
    ...
  21. They don't get deleted, they get transferred to...

    They don't get deleted, they get transferred to c:\hm2archive
  22. Thread: HM2 download

    by udbrky
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    this is probably Windows Security Center being...

    this is probably Windows Security Center being overzealous. They like to block lots.

    That is a false positive alert and you should report the false positive, remove it from quarantine and/or add...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    That is a false positive alert and you should...

    That is a false positive alert and you should report the false positive, remove it from quarantine and/or add exceptions for it and the installer and install the update/patch again.

    Sometimes...
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    See this FAQ...

    See this FAQ
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