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  1. Do you have a composite definition named...

    Do you have a composite definition named "C.Comp.Push.Stat" which uses a comma in it, instead of a period? If so, maybe try changing the "," to "." and see if it helps.
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    You're welcome! Thanks for letting us know that...

    You're welcome! Thanks for letting us know that solved it.
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    Hi pyton, It's not crashing for me, but I...

    Hi pyton,

    It's not crashing for me, but I think resetting your NoteCaddy settings back to factory settings could solve your issue.

    Be aware that doing this will change your settings in...
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    Hi MightyB, I thought I replied to this a...

    Hi MightyB,

    I thought I replied to this a couple days ago. Maybe I forgot to click to submit :o

    The prefixedbadges are currently broken in the latest HM3 build. We've submitted it to the NC...
  5. Hi john2, Hmm well maybe the best way to get...

    Hi john2,

    Hmm well maybe the best way to get this resolved is to export your hands and .zip them, and submit them into a support ticket. We can test them, and if we can replicate it, we can...
  6. Hello Like a G6, That's a strange issue for...

    Hello Like a G6,

    That's a strange issue for the stats to appear, and then not appear the next day. You mentioned that you tried turning off kapersky..

    If possible please try adding...
  7. Please note that if you have major issues, then...

    Please note that if you have major issues, then you probably need to reset your NoteCaddy settings to factory settings: http://wiki.assaultware.com/Resetting-NoteCaddy-to-factory-settings.ashx
  8. How to Manually Update HM2 NoteCaddy

    You can get the current latest NoteCaddy build from*http://www.assaultware.com/notecaddy.2.9.37.0.zip.**(when a newer version is out you can replace the version number in the link)

    It can be...
  9. Hi john2, Is the issue still happening for...

    Hi john2,

    Is the issue still happening for you in the latest NC version? (2.9.37.0)

    I'm trying to replicate it but I can't. Played for >1 hour and clicked through many popups and badges, but...
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    Ok, thanks for letting us know that solved the...

    Ok, thanks for letting us know that solved the problem.
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    That's strange. Are you asked to input your HM2...

    That's strange. Are you asked to input your HM2 license key in HM2 when you start it up? If so, are you using the correct license key that has NoteCaddy attached to it (in case you have more than...
  12. I just learned that in the HM3 NoteCaddy there is...

    I just learned that in the HM3 NoteCaddy there is something called "Popup Groups". It still requires a bit of manual labor, but it's not too difficult to get your HM2 "NoteCaddy Popups" onto HM3. ...
  13. Your logs have been received, and are being...

    Your logs have been received, and are being reviewed to find the issue. Thank you :)
  14. Sticky: Just bumping this, as I have been asked a few...

    Just bumping this, as I have been asked a few times for this solution.
  15. NoteCaddy for HM3 is still in Beta. I imagine...

    NoteCaddy for HM3 is still in Beta. I imagine that they are planning to improve the HM2 to HM3 HUD conversion so that us users won't have to do this part manually.
  16. When it happens again could you please click on...

    When it happens again could you please click on "SEND FEEDBACK" in HM3 (https://i.imgur.com/j8Yqtoe.png) immediately when it occurs? Be sure have these checked: "Include Log Files" and "Include...
  17. For me if I click on the badge popup it goes...

    For me if I click on the badge popup it goes away. You say it cannot be exited, so I assume you tried clicking on it, right?

    When you say "NoteCaddy window" are you referring to the actual...
  18. Ok, glad to hear it :)

    Ok, glad to hear it :)
  19. Hello, This is an intentional behavior,...

    Hello,

    This is an intentional behavior, because PokerStars has some rules that do not allow some of the NoteCaddy features, like graphs and badges. HM2 automatically stops information from...
  20. Hi polishukdenis, Unfortunately the ".notes"...

    Hi polishukdenis,

    Unfortunately the ".notes" from a popup don't get converted over from HM2 to HM3. It has to be done manually. I feel for you, because I've had to endure this as well.
  21. NoteCaddy 2.9.35.0 Release Notes Attempted...

    NoteCaddy 2.9.35.0 Release Notes

    Attempted fixes

    1) Note Definitions column chooser Instances not matching Analysis Instances
    2) In Pre Flop -> Action Sequences "Post Big Blind" & "Post Small...
  22. Are you using HM2 or HM3? If you're using HM3...

    Are you using HM2 or HM3? If you're using HM3 there was a new version of NC released a few hours ago, does the issue still happen for you?
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    Hi Jolmudo, Please try following these steps...

    Hi Jolmudo,

    Please try following these steps in this link to see if it solves your problem:

    https://forums.holdemmanager.com/showthread.php?t=541576
  24. I see that you are on PokerBros. Maybe the issue...

    I see that you are on PokerBros. Maybe the issue is related to that. I'm not on PokerBros, so I can't test it unless I sign up.

    Do you play any other sites? If so, could you play a few hands...
  25. For #1. This seems to be working fine for me. I...

    For #1. This seems to be working fine for me. I think maybe you're expecting it show differently than it does though? While NC is working it will show like this https://i.imgur.com/NxQavVP.png,...
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