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  1. If you add a new stat to your HUD Profile you...

    If you add a new stat to your HUD Profile you have to create your own Color Range for the new stat you added. 3Bet IP is in the HM3 Advanced HUD Profile if you want to use the same color ranges that...
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    a) Please make sure the replayer options (gear...

    a) Please make sure the replayer options (gear icon in the top right corner) - [ ] 'Stats Up To Time Of Hand' is unchecked.

    b) There is no option to view lifetime hero stats in the replayer...
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    Yes, hand marks/tags should transfer when...

    Yes, hand marks/tags should transfer when importing a HM2 database as should player notes/colors, aliases, rakeback/bonuses, aliases, etc. Here is an example of the HM3 - Tools - 'Import Details...'...
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    Login to your account...

    Login to your account on our site then go to your Store Account - Payment Methods page/tab and remove the old version of the credit card details, then add a new payment method using the card's...
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    We recently added a 'Has position' filter to all...

    We recently added a 'Has position' filter to all the 'Flop', 'Turn', and 'River' HUD stats (see attached image). We are planning to add this same 'Relative Position' filter to all the other street...
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    I am not sure exactly what you mean by HM3...

    I am not sure exactly what you mean by HM3 including blockchain technology within it but I assume the answer is no, and we have no plans to support coinpoker.com that I am aware of.
  7. Thread: Replayer bug

    by fozzy71
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    I am not sure what specific PT4 feature you are...

    I am not sure what specific PT4 feature you are referring to as I don't use/test PT4 often but in HM3 we have a Positions and Full Ring Position report and then you can open the 'hole cards grid' and...
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    Make sure the poker client and hand histories are...

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

    If you continue to have...
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
  11. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    HM2 behaved the same way from what I can see. ...

    HM2 behaved the same way from what I can see. When you filter for AllInOnTurnOrEarlier=true your Non SD Winnings = 0, and your SD Winnings = your actual net won, because you saw the SD in every hand...
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    Did you try updating your graphics drivers, or...

    Did you try updating your graphics drivers, or disabling hardware acceleration, as instructed above to see if that helps?

    a) This is most likely caused by your Intel graphics drivers but I can't...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  16. Thread: 5 Card PLO

    by fozzy71
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    I do not have an estimate for when/if this...

    I do not have an estimate for when/if this feature will be added. We do not give estimates until it has been confirmed as implemented/resolved by our testers and the release is imminent.
  17. Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
  18. Are you playing Holdem or Omaha Blitz at ACR? ...

    Are you playing Holdem or Omaha Blitz at ACR? The only open issue I see is an old one where the HUD won't work on the Omaha tables because they do not write seating files for the Omaha Blitz tables,...
  19. If you are seeing 'Invalid Initial Stack Errors'...

    If you are seeing 'Invalid Initial Stack Errors' in the HM3 - Tools - Import Details/History menus:

    This issue has been documented in detail and provided to the developers to resolve. If you want...
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    Thx, I haven't tried rolling back yet in my...

    Thx, I haven't tried rolling back yet in my testing but I was finally able to duplicate the issue with the help of a customer that sent us logs, pictures, and detailed steps of how he was able to...
  21. They use different expressions. Session Duration...

    They use different expressions. Session Duration is time from first to last hand. Minutes Played looks for each minute that has the hand played. So if there's a 5 minute break during 30 minutes,...
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    Here are the detailed instructions for fixing the...

    Here are the detailed instructions for fixing the time sync the other customer suggested, and some other suggestions of that does not help:

    You can login with the same email/password here?
    ...
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    What specific version number did you have to roll...

    What specific version number did you have to roll back to? One of the 3.1.19.XXXX beta versions? Or all the way back to the previous stable version 3.1.19.0?
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    Did you try rolling back to one of the previous...

    Did you try rolling back to one of the previous versions I linked? Did the issue go away after you rolled back?

    Please create a support ticket via the 'Contact Support' link with a link to this...
  25. Thread: Positional HUD

    by fozzy71
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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