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    This was reported to us about 12 - 15 hours ago...

    This was reported to us about 12 - 15 hours ago and our testers are working with the developers to try and determine what has changed so we can try to get this fixed in a future update.
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    Please see this related post...

    Please see this related post in our beta release thread. Some customers solved that issue by reinstalling the beta 7210 version again and choosing the 'Repair' option or by uninstalling HM3 as...
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    What version of HM3 do you have installed? I am...

    What version of HM3 do you have installed? I am not able to reproduce this with my database in version 3.1.16.7210 as you can see in this image:

    165456

    Please update to our latest beta version...
  4. Sticky: Thanks for the feedback. We believe this a...

    Thanks for the feedback. We believe this a result of the new Cefsharp update in the HM3 beta not deleting all the old Cefsharp version files for some reason and the developers are looking into it.
    ...
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and...
  6. Sticky: Please follow the instructions I posted for...

    Please follow the instructions I posted for omar2ndname.
  7. Sticky: Please install 7210 and if it still won't launch...

    Please install 7210 and if it still won't launch we need to see your Windows Event Viewer Application logs, and HM3logs from version 7210, as instructed below.

    Please create a support ticket with...
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    If the HUD works on Cash games but doesn't work...

    If the HUD works on Cash games but doesn't work on Tournaments, that is usually because your poker client is not being displayed in English.

    Make sure the poker client and hand histories are both...
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    The error you are experiencing is happening...

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software or one of the dependencies being corrupt or...
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    You said you played 500k hands with HM3 so they...

    You said you played 500k hands with HM3 so they have been auto imported already which means HM3 archived them to C:\HM3Archive. If you want all the hands you played with HM3 imported to HM2 you have...
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    Winamax recently updated their software to change...

    Winamax recently updated their software to change the hand history folder location so you need to install the new HM3 beta version 3.1.16.7108 to support this change in the Winamax software. You...
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    There is no such feature as it would require live...

    There is no such feature as it would require live tracking (i.e screen scraping the actions in the chat box at each site) for us to track each players actions for every street. HM3 (and HM2) do not...
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    If you want to be notified if/when it is added...

    If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-5510 Is Resolved" in the subject line and body of the email.

    I do...
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    Yes, just manually import the hands...

    Yes, just manually import the hands from the HM3Archive folder* and HM2 will import the hands you played on HM3. Note: HM2 may not support all of the hands/sites you played with HM3 depending on the...
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    If it is a valid complete hand history file from...

    If it is a valid complete hand history file from a supported site (i.e. IPoker) it should import fine. If you do not see any errors in the HM3 - Tools - Import History/Details menus then the hands...
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    Because GG Poker changed the 4 card PLO hand...

    Because GG Poker changed the 4 card PLO hand history format when they added 5 card PLO games to their site. We fixed this in a recent beta version* of HM3 so you need to update HM3 and reimport the...
  17. If a hand is giving an import error you need to...

    If a hand is giving an import error you need to send us the original hand history file for testing with our latest internal daily beta version of HM3 and our latest parsing files to see if we can...
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    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support but please note that HM3 does not yet have this 'HMQL Report' or a public API.

    You...
  19. We have a HM2 FAQ...

    We have a HM2 FAQ explaining how the Full Ring Position report works for different numbers of dealt players which should apply to HM3 as well. If that is not what you are seeing please send us a...
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    The error you are experiencing is happening...

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software or one of the dependencies being corrupt or...
  21. Does it help if you open the HM3 - Apps -...

    Does it help if you open the HM3 - Apps - NoteCaddy menu and 'Disable NoteCaddy'?

    Are you using a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3...
  22. I am not sure if they are technically possible...

    I am not sure if they are technically possible for our developers to implement or not but I will open up both threads in my other browser and ask our QA/Testing Manager about them when he has time to...
  23. Unfortunately there is no way to do what you want...

    Unfortunately there is no way to do what you want that I am aware of.
  24. Unfortunately you have to do it the 2nd way where...

    Unfortunately you have to do it the 2nd way where you create 2 separate expressions.
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    That is the latest beta version that should work...

    That is the latest beta version that should work with Winamax.



    The HUD should work fine with CHM3Archive or any other archive directory, as long as it is not a folder or sub-folder of an auto...
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