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    The Ignition Hand Grabber (IHG) app is only...

    The Ignition Hand Grabber (IHG) app is only needed if you want to see a HUD on live play tables and to be able to review your hands during or immediately after the session. You do not need the IHG...
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    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Make sure you also...
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    After a session when this happens, does the ICM...

    After a session when this happens, does the ICM value update/correct itself if you do a full HM3 client AND server restart as instructed below?

    - Close your poker clients, close HM3 and...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration.

    HMT-6215: Add ability to change order in saved filters list.

    We also have a feature...
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    Yes, if you are having those same issues with the...

    Yes, if you are having those same issues with the latest version please reproduce the issue and send us logs, hands, and screenshots of the issue for us to review.
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    I tried dropping all your folders you sent into...

    I tried dropping all your folders you sent into an auto import folder and HM3 only imported 82 cash hands, 2044 tourney hands, 12 tourneys. Manual import shows 118 cash hands, 29900 tourney hands,...
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    If this is still happening: a) Please create a...

    If this is still happening:

    a) Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem with live play...
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    Range Wizard has not been updated in some time as...

    Range Wizard has not been updated in some time as the developer is focused on the upcoming major update where it will switch from Range Wizard to Leak Explorer with new features and bug fixes.

    a)...
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    If you are playing at PokerStars.fr then the...

    If you are playing at PokerStars.fr then the cause of this is the new 'Poker Time Left' feature text they added to the table headers.

    HUD-114: Add support for 'Poker Time Left' in PokerStars table...
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    Which site or sites are you experiencing this...

    Which site or sites are you experiencing this issue with? STT or MTT?

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file...
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    I believe you want to filter for: 165925 ...

    I believe you want to filter for:



    165925

    165926

    165928
  12. Thread: Udpate PS

    by fozzy71
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. *

    HUD-114: Add support for 'Poker Time Left' in PokerStars table window titles

    I do not have an estimate for...
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    - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file.
    - Download and install the latest stable version...
  14. Thanks for the feedback. I am not sure why that...

    Thanks for the feedback. I am not sure why that is happening but we have had a few similar reports recently and disabling the fast poker support typically solves it.
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    Close HM3, exit the server icon from the Windows...

    Close HM3, exit the server icon from the Windows System Tray and close your poker client(s) then view your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config\ with...
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    The Opponents List rows totals issue is written...

    The Opponents List rows totals issue is written up for the developers to address.

    HMT-4991: Opponents List view totals row not updating with filters

    If you want to be notified when it is...
  17. - Try to disable the HM3 - Tools - Site...

    - Try to disable the HM3 - Tools - Site Settings... - Pacific/888 - Optional Settings [ ] 'Enable fast poker HUD support' option then click 'OK' to save the changes.
    - Close your poker clients,...
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    Does it help if you change the 'Start of Day'...

    Does it help if you change the 'Start of Day' setting to something like 06:00 AM that you would never play later than?

    If you continue to have problems please see our HUD Troubleshooting FAQ and...
  19. Thread: Hud

    by fozzy71
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    That is just the NoteCaddy Trial popup tab. You...

    That is just the NoteCaddy Trial popup tab. You can remove that from the HM3 - HUD - HUD Editor... 'Table Groups' - 'Assign Popups' menu:

    165923
  20. Thread: Hud with tabs

    by fozzy71
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    HM3 has tabbed popups that are assigned in the...

    HM3 has tabbed popups that are assigned in the HM3 - HUD - HUD Editor... - 'Table Groups' - 'Assign Popups' as shown in the attached image:

    165921


    You can see them by left-clicking any empty...
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    I replied to your ticket.

    I replied to your ticket.
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    How many hands does your alias (of all your site...

    How many hands does your alias (of all your site screen names) have? If there are 500 million hands in the Opponents list the database must be huge. Does it contain a lot of mined/purchased hands?...
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    - Which Operating System, Firewall, and AntiVirus...

    - Which Operating System, Firewall, and AntiVirus are you using? Some AntiVirus programs can cause performance issues or database corruptions.
    - How big is your database and how many hero hands are...
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    My QA/Testing Manager told me to go ahead and...

    My QA/Testing Manager told me to go ahead and write up the feature request now so we can track the popularity/necessity of this feature.



    This feature request has been documented in detail and...
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    At this point we can't do that because the...

    At this point we can't do that because the 'Seats' stat in HM3 doesn't have options for 5max, etc yet. It combines 3-6 and 7-10 seats.

    We have plans to get rid of the HM3 'Seats' stat and...
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