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  1. Replies
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    1,408

    Replayer still very laggy - log file on it's way.

    Replayer still very laggy - log file on it's way.
  2. I am running with just Microsoft Security...

    I am running with just Microsoft Security Essentials and yesterday was the first day since I don't know when where I had no problems at all. Am not going to waste anymore time with the AV and just...
  3. I have uninstalled webroot and reinstalled HM2...

    I have uninstalled webroot and reinstalled HM2 yet again.

    It's running ok (for now) without any virus software installed so do I have to choose between virus software or a properly functioning...
  4. I haven't had a reply from your log team and have...

    I haven't had a reply from your log team and have done all of the above.

    It is crashing a number of times a day now and is incredibly frustrating. I have spent hours trying to get this sorted and...
  5. Replies
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    1,501

    Ok working now. Had to create a new database...

    Ok working now. Had to create a new database though.

    Thanks.
  6. Replies
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    1,864

    Sorry to hijack thread but this is quite...

    Sorry to hijack thread but this is quite confusing.

    So if we use badges where some are based on notecaddy stats and some are based on HM2 stats, should we preload or not?
  7. Replies
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    1,408

    Replayer super slow

    Am having real issues with the replayer.

    Every few hands HM2 goes into a not responding state when trying to load the hand and can take several minutes for it to come back to life.

    It is...
  8. Replies
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    1,501

    Player Analysis - 0 hands returned

    I can't get the Player Analysis tab to work. Whichever opponent I select show 0 hands returned and refreshing doesn't change anything.

    Am I missing something?
  9. Have done everything you recommended and still...

    Have done everything you recommended and still getting random crashes. Log file sent.

    Am using windows firewall and webroot secure anywhere.
  10. This issue doesn't happen often enough for me to...

    This issue doesn't happen often enough for me to waste my time with all the complicated instructions above (especially as the next update usually messes things up again anyway).

    If I can't reboot...
  11. This doesn't work. HM2 gets stuck at 'Loading...

    This doesn't work. HM2 gets stuck at 'Loading Poker module......' after ending the process in windows task manager.
  12. Log file on it's way. Crashed during zoom hands...

    Log file on it's way. Crashed during zoom hands despite running fine for days.

    I don't want to know why it's happening as this has happened so many times with different machines and different...
  13. HM2 crashes - reboot without rebooting machine?

    HM2 crashed mid session again and will only work when I reboot my machine.

    Yes I have checked windows update, firewall settings blah blah blah.

    Is there anything I can do to reboot HM2 when...
  14. Replies
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    1,381

    HUD Freezing frequently and crashing HM2

    The HUD freezes on me at random times during MTT sessions and then I am unable to restart HM2 without restarting my machine.

    Has happened twice tonight and is getting very frustrating when I have...
  15. Replies
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    1,261

    It sucks pretty bad that I have to use another...

    It sucks pretty bad that I have to use another program to review my sessions :(
  16. Replies
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    1,261

    Replayer win/lose colour settings

    Is there anyway to adjust the settings for the colours in the bar shown in the repalyer. I don't want to change the colours themselves, just what determines when they appear grey, light green, dark...
  17. Thread: HUD won't work

    by SGB5000
    Replies
    5
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    1,587

    I have just got a new PC and have the same...

    I have just got a new PC and have the same problem after clean install of v7660. (stars playing MTT's).

    Hands are importing and showing in reports but hud just says waiting for hands in top left...
  18. Replies
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    2,834

    I have tried all suggestions above and have same...

    I have tried all suggestions above and have same problem, log file is 165mb after a few minutes runninh 7603 and hud is not recognising new hands. (nb was working fine for 1st hour or so of session...
  19. Thread: HEM2 / McAfee?

    by SGB5000
    Replies
    1
    Views
    1,812

    HEM2 / McAfee?

    I have had untold problems with HEM1 lately where it randomly asks me for product key on start up and refuses to accept my code.

    Your support staff have told me it's a probably a problem with my...
  20. Replies
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    2,157

    Lol, I understand how tick boxes work but perhaps...

    Lol, I understand how tick boxes work but perhaps I didn't make myself clear and will try again....

    What I want to know is if you can delete something from the list of tags?
    Ie. i have a list of...
  21. Replies
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    2,157

    Hand Tags - 2468

    Is it possible to edit/delete hand tags once they are created?

    I created a blank hand tag by mistake which is no big deal but it looks untidy and will get annoying if I create more in future.
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    Random Activation Failure - Urgent

    I have been using HEM for years and today it has randomly asked me to activate online, then activation fails and I am directed to registration pages on website, where reset serial code button doesn't...
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    Autorate - More options

    Is it possible to add more options to the dropdown for autorate?

    In particular I would like to use Agression Frequency rather than Aggression Factor, both overall and by street.
  24. Replies
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    1,268

    Export notes to FTP

    Hi, is it possible to export notes from hem to ftp client? If so can you point me in the right direct please?
  25. Replies
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    6,976

    Ok have hidden it as per the instructions in the...

    Ok have hidden it as per the instructions in the link.

    Thanks very much for you help and speedy responses, appreciate it :)
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