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  1. All original hands that are auto-imported get...

    All original hands that are auto-imported get moved to an archive for performance reasons. By default, your \HM3Archive is in C:\HM3Archive, but you may have configured it anywhere in the HM3 - Tools...
  2. - Close your poker clients, close HM3, and...

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link -...
  3. Yes, and there is also a 'General Note' you can...

    Yes, and there is also a 'General Note' you can use at the Showdown line if you don't have any street-specific notes for the hand.

    They are supposed to show in the replayer chat box but it stopped...
  4. If you right-click and 'View' any hand you can...

    If you right-click and 'View' any hand you can make notes for that specific hand - https://kb.holdemmanager.com/knowledge-base/article/replayer-hand-history-viewer#hh-viewer

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  5. Unfortunately, HM3 does not support the Chico...

    Unfortunately, HM3 does not support the Chico Network sites natively. *The only 3rd party card catcher HM3 officially supports for BetOnline/Chico is here...
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    Send a request to be given an LE Beta license to...

    Send a request to be given an LE Beta license to us a support ticket using the HM3 - Help - 'Send Feedback...' and
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    Please see the HM3 PokerStars Cashout Support FAQ...

    Please see the HM3 PokerStars Cashout Support FAQ for more information about how cashout hands are handled in the various areas of HM3 -...
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    Yes, it would, but it would also cause the LE...

    Yes, it would, but it would also cause the LE stat generation time and file size to increase by 5 times or more.

    If you would like to test the new Leak Explorer Beta app to use all the new...
  9. For some reason, I am unable to 'approve' the...

    For some reason, I am unable to 'approve' the original post in this thread by the customer and get it out of the 'moderation queue'.



    I just replied to your duplicate support ticket number...
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    Unfortunately, this is not possible. RW can only...

    Unfortunately, this is not possible. RW can only support stats that are defined in HM3.

    It is something we plan to eventually add to Leak Explorer (LE) but currently, LE has positional (BTN,CO,MP...
  11. Unfortunately, it is not currently possible to...

    Unfortunately, it is not currently possible to export/import filters like you can with player notes. This feature request has been documented in detail and provided to the developers for future...
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    Sorry.\ I didn't notice the play money file names...

    Sorry.\ I didn't notice the play money file names in your OP image. HM3 supports play money, but HM2 never supported play money tables. HM2 only worked on real money cash tables, but I have no way to...
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    Unfortunately, HM2 support and updates ended on...

    Unfortunately, HM2 support and updates ended on Dec 31, 2020, so it will likely not work at many of the sites it used to support. *You will need to upgrade to HM3 for future technical support. *You...
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    Which specific site/games are you having HUD...

    Which specific site/games are you having HUD problems at? It sounds like you may have a bad import path, or import loop, configured in HM3 but I can't be sure without seeing your logs and configs.
    ...
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    Are you playing Zoom? Shortly after the HM1 End...

    Are you playing Zoom? Shortly after the HM1 End Of Life, they made some changes to Antes at Zoom which we had a workaround for:

    Please see this forum post -...
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    Unfortunately, HM2 support ended on Dec 31, 2020,...

    Unfortunately, HM2 support ended on Dec 31, 2020, so it will likely not work at many of the sites that it used to support. You will need to upgrade to HM3 for future technical support. You can read...
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    Thanks for letting me know that solved it, in...

    Thanks for letting me know that solved it, in case any other customers report similar issues.
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    I already replied to your duplicate posts/threads...

    I already replied to your duplicate posts/threads in the RU forum that were in the moderation queue and invisible to you. If you make a post on our forums and do not see it right away, please do not...
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    Please update to our latest beta version...

    Please update to our latest beta version 3.1.34.9404 of HM3 from this link if you do not have that version installed yet.

    Please try step 3 and/or step 4 in this FAQ.

    If you continue to have...
  20. Are you sure that ACR is saving the tournament...

    Are you sure that ACR is saving the tournament summary files, and that HM3 is properly configured to auto-import the summary files from the same ACR summaries folder?

    1) Restart the computer.
    2)...
  21. No. Unfortunately, it is not possible to see hero...

    No. Unfortunately, it is not possible to see hero lifetime data in the HUD when playing live. HM3 is programmed to display only your table session statistics on the HUD during each game as displaying...
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username.

    Please reproduce the problem and attach a set of log files and a screenshot and...
  23. I already replied to the same question you sent...

    I already replied to the same question you sent in support ticket #1027531. Here is a direct link to your My Tickets page.

    Hello Daniel,

    In the future please send the original hand history...
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    I deleted your logs from this thread because you...

    I deleted your logs from this thread because you already sent them to us in support ticket 1026269. I am not sure what is causing your errors so I forwarded the files to our QA/Testing Manager to...
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    В омахе эквивалентом этого отчета будут "дырявые...

    В омахе эквивалентом этого отчета будут "дырявые карты омахи", как показано на прилагаемых изображениях.

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