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Type: Posts; User: udbrky

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  1. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  2. The first one is the alpha trial, which expired...

    The first one is the alpha trial, which expired when we released HM2 on November 1, 2011.

    The second one is HM1.

    Please create a support ticket here -...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    The Ignition network released an update that...

    The Ignition network released an update that broke our Ignition Hand Grabber (IHG). We hope to have it fixed very soon but I do not have an exact date yet for when it will be released.

    You will...
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    Open the HM2 > HUD Settings > HUD Designer menu >...

    Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

    1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
    2) Move the...
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    In Site Settings, make sure it's set to save them...

    In Site Settings, make sure it's set to save them to the c:\hm3archive
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  8. Did you click on the player name and change it to...

    Did you click on the player name and change it to your Stars name?
  9. Multi-way EV has always been faulty. We no longer...

    Multi-way EV has always been faulty. We no longer calculate it for HM3.
  10. Thread: Statistic Info

    by udbrky
    Replies
    4
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    67

    Please provide the full actions pre and postflop...

    Please provide the full actions pre and postflop that you are trying to find a stat for.
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    Are you playing on PokerStars or Full Tilt? They...

    Are you playing on PokerStars or Full Tilt? They imposed rules that greatly inhibit how HUDs can work. The changes can be viewed here -...
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  13. Thread: PPPoker

    by udbrky
    Replies
    3
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    265

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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    In Tools - Settings, check reimport previously...

    In Tools - Settings, check reimport previously imported hands.

    Reimport it from c:\hm3archive.
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    If you continue to have problems, please...

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with screenshots and a detailed description of what you were doing and what problems you were...
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    What happens when you type a name of the new...

    What happens when you type a name of the new database in the file name box?
  17. Thread: HM2 for HM3

    by udbrky
    Replies
    3
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    61

    You have a 25% discount available until October...

    You have a 25% discount available until October 15, 2020.
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    Send in the files as we said in a ticket.

    Send in the files as we said in a ticket.
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    Uninstall HM2 and then Reinstall HM2 from this...

    Uninstall HM2 and then Reinstall HM2 from this file -*http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

    - After downloading, you should right-click the file, go to properties and...
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    Please zip and email the problem hand histories,...

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your...
  21. Sticky: I think this is because the hand history files...

    I think this is because the hand history files are confusing:



    <tournamentcode>588837797</tournamentcode>
    <tournamentname>SitíníGo Twister 10Ä EU</tournamentname>
    <place>3</place>
    ...
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    Please see this FAQ to transfer/backup data -...

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This will ensure that you have your hand...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    181

    We do not have this as a HUD Stat, just in...

    We do not have this as a HUD Stat, just in reports via filter vs player.
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    88

    Please zip and email the problem hand histories,...

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your...
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