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  1. Replies
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    19

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know you solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

    -------------...
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    The ICM Adjusted line is your 'Tournament ICM...

    The ICM Adjusted line is your 'Tournament ICM adjusted net winnings in preferred currency'. In short, it is what you should have won if you ran as expected when all-in on the turn or earlier. If...
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    Yes, they updated their hand history files. The...

    Yes, they updated their hand history files. The developers already have a fix checked in internally for testing and just have to track down another issue with rake for Jackpot hands.




    Here...
  4. Run It Once Poker does not write hands live while...

    Run It Once Poker does not write hands live while playing because they do not allow a HUD. This is why they are not listed in the HM3 - Tools - 'Site Settings...' menu. RIOP allow you to download...
  5. Thread: Black Friday

    by fozzy71
    Replies
    1
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    56

    No, we do not have any discounts or sales for...

    No, we do not have any discounts or sales for Black Friday.
  6. Yes, it should work with NoteCaddy. If you are...

    Yes, it should work with NoteCaddy. If you are having problems with NoteCaddy please post in the NoteCaddy Apps sub-forum for Justin from NCE to help you, or send us your bug report with log files...
  7. Your customer support ticket number 544737 is...

    Your customer support ticket number 544737 is closed but the developer ticket HM-9108 it was in reference to is not done. It looks like the fix was checked into HM 2.0.0.8702 by our developer but it...
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    111

    No, uninstalling/reinstalling HM3 will never...

    No, uninstalling/reinstalling HM3 will never affect your database, HM3 user settings, or the original hands that were imported and archived. Those files for the database, settings and original hand...
  9. Thread: Save raw HH

    by fozzy71
    Replies
    3
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    59

    GG Poker does not write live hands. Those hands...

    GG Poker does not write live hands. Those hands have to be downloaded then manually imported to the HM3 database. Manually imported hands do not get archived, and they also do not get...
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    Is this only happening with a custom HUD you...

    Is this only happening with a custom HUD you made? If you use one of the default HM2 HUD profiles does it work properly?

    Please export your custom HUD's in HUD Settings > HUD Designer > 'Export'...
  11. Thread: Save raw HH

    by fozzy71
    Replies
    3
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    59

    HM3 does not edit your hand history files. It...

    HM3 does not edit your hand history files. It simply parses (reads) the hands into the SQLite Database then then moves hand history files to the archive folder.

    HM3 supports more sites than HM2...
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    Unfortunately, HM2 never received any of these...

    Unfortunately, HM2 never received any of these stats and is unlikely to have them before the end of it's life this year. It was written up as a request in our HM-2781 developer ticket but never...
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    This is an HM2 thread. In the future please...

    This is an HM2 thread. In the future please start new HM3 related threads in the HM3 forums instead.

    We do not have those general fold by street stats available in HM3. We do have a general...
  14. That is caused by the horizontal line separator...

    That is caused by the horizontal line separator you put in the profile above the new line of stats. The only thing I can suggest would be to remove the horizontal line separator.

    164942

    164943
  15. I am not sure if it will be possible to sort them...

    I am not sure if it will be possible to sort them in any order you want but I added your comment/suggestion to HMT-5829 for the developers consideration if possible. It will most likely be made to...
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    It sounds like you are probably experiencing this...

    It sounds like you are probably experiencing this known issue:

    HMT-4452: Effective stack size in BB is less than filter is incorrect for hands where the action is folded to Hero.

    164941

    This...
  17. What do you mean HM3 is loading hands again and...

    What do you mean HM3 is loading hands again and again? Are you having a problems with the reports, the HUD, the NoteCaddy menus, or something else? If you disable NoteCaddy in the Apps menu do the...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  19. Open the HM3 - Help - 'My Licenses...' menu and...

    Open the HM3 - Help - 'My Licenses...' menu and click your current email address in the upper right corner then login to the software with your other account email/password.

    If you continue to...
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    On Wednesday Nov 11th 2020 we released a new...

    On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.

    If you are experiencing this issue, please...
  21. Are you talking about the 'Available Tags' list...

    Are you talking about the 'Available Tags' list in the upper left corner of the replayer?

    164939

    This feature request has been documented in detail and provided to the developers for future...
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    What specific site/games is this happening on? ...

    What specific site/games is this happening on?

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament...
  23. There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
  24. See the post directly above yours. Nothing has...

    See the post directly above yours. Nothing has changed since that post. The developers are working to fix or revert the change that caused the import and tournament detection speed problems. Once...
  25. Range Wizard is only for Holdem hands.

    Range Wizard is only for Holdem hands.
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