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  1. Replies
    5
    Views
    1,185

    Hi, try going to HUD Options -> Hud filters and...

    Hi,
    try going to HUD Options -> Hud filters and checking "mix zoom and non zoom hands" and "show hands from other limits"
  2. Thread: HEM won't start

    by fopah
    Replies
    5
    Views
    858

    Please send your log.txt file from...

    Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
    If...
  3. Replies
    1
    Views
    645

    Please see this FAQ...

    Please see this FAQ http://faq.holdemmanager.com/questions/48/My+HUD+Doesn’t+Work and answer any questions that apply to you so we can narrow down what the issue is
  4. Replies
    2
    Views
    1,012

    Hi, try clear filters, even if no filter looks...

    Hi,
    try clear filters, even if no filter looks to be selected and then "use for all" if that doesn't help please take a screenshot of this error as it occurs. How to take a screenshot: How to...
  5. Replies
    1
    Views
    538

    Hi, Table scanner is built into HM2 and is in...

    Hi,
    Table scanner is built into HM2 and is in beta at the moment. There is no way to disable this as of right now.
  6. Replies
    12
    Views
    1,047

    Hi, Does this happen for everyone or the people...

    Hi,
    Does this happen for everyone or the people with special characters?
    Please email us a screenshot of these stats as they are shown to you in the HUD to hm2support@holdemmanager.com with a link...
  7. Replies
    3
    Views
    604

    Hi, The reason for this is that Holdem manager...

    Hi,
    The reason for this is that Holdem manager places your stats based on your preferred seating. The other players HUDs are placed in the correct position based on hand history. So if you sit out...
  8. Replies
    30
    Views
    2,055

    Hi, Email us Hand history for a tournament where...

    Hi,
    Email us Hand history for a tournament where you are re seated and a screenshot of before and after with a link to this thread to hm2Support@holdemmanager.com
  9. Thread: Ipoker 9 handed

    by fopah
    Replies
    69
    Views
    7,284

    Hi, This is still being worked on a fix for HM1...

    Hi,
    This is still being worked on a fix for HM1 I can not give an ETA but it is in the top priority of HM1 bugs
  10. Replies
    1
    Views
    639

    Hi, I am not sure exactly what you are trying to...

    Hi,
    I am not sure exactly what you are trying to filter here.
    Please send us a hand history and screenshot of this filter working incorrectly to hm2support@holdemmanager.com with a link to this...
  11. Replies
    5
    Views
    2,153

    Hi, Try uninstalling Norton and reinstalling...

    Hi,
    Try uninstalling Norton and reinstalling after. Norton can be overzealous in attacking programs that it may think could cause problems
  12. Replies
    11
    Views
    1,420

    Hi, If you suspect some hands are missing from...

    Hi,
    If you suspect some hands are missing from reports or the amounts that are showing don’t seem accurate please follow the solutions in this FAQ to see if this resolves the issue:...
  13. Replies
    4
    Views
    896

    Please post a screenshot of the error as it...

    Please post a screenshot of the error as it occurs on your system. How to take a screenshot: How to Take a Screenshot in Microsoft Windows: 9 steps
  14. Thread: Yatahay support

    by fopah
    Replies
    20
    Views
    3,377

    Hi, This is still written up but I can not give...

    Hi,
    This is still written up but I can not give an ETA for when this site will be supported.
  15. Replies
    5
    Views
    980

    Hi, Please clear all filters and refresh each...

    Hi,
    Please clear all filters and refresh each tab.
    If that doesn't help please post a screenshot of each tab and the results it gives. How to take a screenshot: How to Take a Screenshot in...
  16. Hi, Please post a screenshot of your hm1 hud...

    Hi,
    Please post a screenshot of your hm1 hud compared to your hm2 hud so we can see what part is being squished. How to take a screenshot: How to Take a Screenshot in Microsoft Windows: 9 steps
  17. Hi, Do the hands import correctly? Try table...

    Hi,
    Do the hands import correctly? Try table finder Please see this FAQ on how to use table finder...
  18. When 1.12.10 is in its public release form we...

    When 1.12.10 is in its public release form we will write up the full list of fixes+features. Until then we can not confirm for sure which fixes are in the build
  19. Hi, I am going to forward this to level 2 tech....

    Hi,
    I am going to forward this to level 2 tech. They will be in contact with you shortly regarding this issue.
  20. Replies
    6
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    1,159

    Hi. This is a known issue and it has been...

    Hi.

    This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting...
  21. Replies
    1
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    701

    Hi, We do not currently have plans to make our...

    Hi,
    We do not currently have plans to make our bugs/features list public as we are working on them.
  22. Replies
    101
    Views
    7,980

    I will forward this to Morny to bring his...

    I will forward this to Morny to bring his attention to this thread.
  23. Replies
    8
    Views
    970

    Preflop raise size is in "more filters" you can...

    Preflop raise size is in "more filters" you can filter by bbs or pot size. you can filter the rest using the "filter by actions tab"
  24. Replies
    25
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    3,978

    Hi, Please send us your HUD configuration from...

    Hi,
    Please send us your HUD configuration from HM1 and HM2 that these pictures are from with a link to this thread so we can look into this issue further. Send to hm2support@holdemmanager.com
  25. Replies
    9
    Views
    1,375

    Yes that is a typo in that post. It is...

    Yes that is a typo in that post. It is hm2support@holdemmanager.com
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