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Hi guys,

I just tried to open HM2 for the first time in a long time and it won't recognise my license code. What can I do? (I have updated HM2)

Cheers

Hi guys,

It has been a while since I've used HM2 (Aussie player). I am playing again using Pokermaster (with Nox) on the PC and would like to use HM2 and the HUD. I have the PPPoker HUD from...

Thank you very much. I have it working again now.

Hi guys,

I haven't logged on in a couple of months and in the meantime my Icon on the Taskbar has disappeared and the program will no longer run. I tried to update but my virus (Norton) program...

Hi again,

I restarted everything to Filter from 2015 onwards and at long last it has finished. Unfortunately, I now remember why I didn't use NC previously as it slows down HM so much as to be...

Hi again,

Following placing a filter on the Notecaddy database, will it help if I restart the whole process? Just pressing Stop and Start has not sped things up.

Cheers

Thank you NCE. It would appear that I have a SSD 256GB (it would be about 4-5 years old like my Sony Viao). I have added the filter as you suggest (only including hands from Jan 2013 onwards which...

Hi guys,

I have just set Notecaddy to Reset Notes (having purchased a Premium HUD) and it is taking an eternity. After almost 24 hours it has now processed about 1.1 million hands out of a...

Hi guys,

It looks as though my HM2 has ceased operating since October 29th. No hands have been recorded since this date.

Any suggestions?

Cheers.

Hi Chris

I didn't do anything out of the ordinary (just the usual button click to update). The weird things now is that I cannot find the holdemmanager.exe file .... what should I do?

As of the last update I now get the following message:

The item 'HoldemManager.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.

Do you...

Hi there,

I typically play cash games on FTP and the HUD with HM2 is working fine. However, I am now playing a $26 Tournament and it never gets out of the "Waiting for hands..." phase. A quick...

Ok thanks. That is what I did to create the HM2 database as the HM1 to HM2 transfer did not work well. Does this mean that the duplicates will have been eradicated in the process?

Actually, to...

Thanks Patvs for your response. Just to clarify, from where should I reimport my hands? From my current HM2 database?

Cheers,

LB

Double hah. I've now flicked the Speed switch on the PC and it's clipping along at 170 hands/sec and rising. Oh well, I only wasted 2 days wondering :confused:

Hah, after stopping the process and running the various maintenance routines in pgAdminIII it is now clipping along at 120 hands/sec. :o

When you run the Maintenance functions on your database (Vacuum, Analyze etc.) does this remove file errors and duplicates and non holdem/omaha hands such as Triple Draw? I ask this question with...

I have imported my 6m hand database into HM2 with partial success and now it is running the NC process. Initially it was running using 1 thread at 14 hands/ second but then I upped it to 4 threads...

I hope we are still on for my a Teamviewer session at 11pm Saturday Australian time - which is 4 1/4 hours from now. I have just downloaded Teamviewer and am ready to go.

Cheers

Thanks mate.

Thanks Fozzy,

I have backed up the database and sent a Dropbox link to support. I've also said that I'm available for a teamviewer session whenever anyone is ready at your end.

Cheers,

LB

No joy. The import was no more successful than before.

Thanks Fozzy,

We haven't solved the problem yet but I have just updated Windows which at least seems to have allowed me to access the HM forums again (possibly a coincidence, I don't know). ...

Ok. I have tried manually importing files/folders from HMArchive into HM2 and I have now got a larger database but no where near complete. When I select a player it says there are 29562 to choose...

(I have sent another email to support, but if you see this first)

Hi there,

I thought I had solved this but I haven't. I discovered why the HMArchive folder only went back to May 2012 (it was...