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  1. Replies
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    20

    You would need to add position filters in the...

    You would need to add position filters in the more filters - position and action tab.
  2. Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
  3. Thread: big problem

    by udbrky
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    29

    Try uninstalling and reinstalling. Please...

    Try uninstalling and reinstalling.

    Please install this version:
    https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8655.exe
  4. Replies
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    Sticky: What error messages did you get? You can try...

    What error messages did you get?

    You can try HM3.

    You need to login to your account on our site - https://www.holdemmanager.com/store/login.php

    Please update to our latest pre-release beta...
  5. Don't post your lobs in the forum. Everything...

    Don't post your lobs in the forum. Everything says to create a ticket and send them. They have your license listed.

    Please make sure that Stars is in English. This is in the Stars' Settings -...
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    Please see this FAQ for help in resolving...

    Please see this FAQ for help in resolving licensing issues:
    http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

    If you continue to have problems, please...
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    These changes should be available in the next...

    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled...
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    Is this one of the new cash out hands? If so,...

    Is this one of the new cash out hands? If so, it's because the pot was "cashed out", not won.

    These changes should be available in the next gold beta release. While we do not have an exact date...
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    Uninstall PostgreSQL & try the following steps: ...

    Uninstall PostgreSQL & try the following steps:

    1) Run cmd.exe as Admin (Start > Search 'cmd' > Right-Click > Run As Admin)
    2) in CMD window run (type the code then hit Enter key) following...
  10. Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8655.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
  11. Don't post logs in the forum, your license is in...

    Don't post logs in the forum, your license is in them. All our instructions are to send a ticket.

    So this is an issue where they close/prevent you from sitting? If that's their rule, I don't know...
  12. Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8655.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
  13. Replies
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    For both of the other issues: If you continue...

    For both of the other issues:

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems...
  14. Replies
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    63

    You shouldn't have to do maintenance more than...

    You shouldn't have to do maintenance more than once every 10k hands, unless you import/delete a lot of hands at once.
  15. Sticky: If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
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    If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
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    a) Please enable the Tools - Settings - Feature...

    a) Please enable the Tools - Settings - Feature Logging -*Select [x] HUD - OK.

    b) Please reproduce the problem and:
    - Take a screenshot of the table/desktop
    - Try to include the Live Play tab,...
  18. This stat does not exist. If they were in...

    This stat does not exist. If they were in position, it would be skip flop cbet and ______ vs turn bet.
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    That would probably be the easiest way.

    That would probably be the easiest way.
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    63

    What filters changes are you making? Can you...

    What filters changes are you making? Can you explain this more?
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    You can absolutely have a higher VPIP than PFR....

    You can absolutely have a higher VPIP than PFR. Stats are based off opportunities.

    PFR will sometimes be higher than VPIP because it's been changed to only reflect when you can actually raise....
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    Nobody else is reporting these issues. i)...

    Nobody else is reporting these issues.

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If...
  23. In Sync, it should show all databases you have...

    In Sync, it should show all databases you have uploaded. Make sure you are using the correct one.

    make sure to keep back ups of your hands archive and exported HUD's. Sync does not save your HUD,...
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    That is not exported. What are you trying to...

    That is not exported. What are you trying to accomplish?
  25. Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
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