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  1. Replies
    1
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    64

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  2. Try moving it to your local drive first.

    Try moving it to your local drive first.
  3. Nothing will be added to HM2. Unfortunately...

    Nothing will be added to HM2.

    Unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here -...
  4. When you win it, add it as a bonus. It does not...

    When you win it, add it as a bonus. It does not sound like it will come written into the hand history file.
  5. Replies
    3
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    53

    Please zip and send the file to us, along with a...

    Please zip and send the file to us, along with a link to this thread.

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
  6. There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
  7. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  8. Thread: Databases

    by udbrky
    Replies
    20
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    503

    If you don't have hands in the database, you...

    If you don't have hands in the database, you don't have to worry about that. It won't hurt anything either.
  9. Replies
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    608

    We use Microsoft *.msi install/update files. To...

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the...
  10. Replies
    1
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    112

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  11. Replies
    1
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    127

    Please see this FAQ for help in resolving...

    Please see this FAQ for help in resolving licensing issues - http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

    If you continue to have problems, please...
  12. Replies
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    279

    Range Wizard is not a PLO app.

    Range Wizard is not a PLO app.
  13. Replies
    4
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    2,721

    There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
  14. Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  15. Replies
    1
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    86

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  16. Replies
    1
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    114

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  17. Replies
    3
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    227

    We do not have an ETA for the API release. I...

    We do not have an ETA for the API release.

    I do not understand your last question.
  18. Replies
    5
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    175

    Unfortunately this issue is not something we can...

    Unfortunately this issue is not something we can resolve as it is caused by your Intel graphics drivers.
    - Please try to update your graphics driver.
    - If you continue to have problems: The only...
  19. Replies
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    303

    Did you send in a ticket asking to be notified...

    Did you send in a ticket asking to be notified when it is resolved as post 4 says?
  20. Replies
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    118

    Please see the ticket regarding this.

    Please see the ticket regarding this.
  21. Replies
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    239

    What do you mean nothing happens? Please...

    What do you mean nothing happens?

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to...
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    83

    Please try this new graphics driver update -...

    Please try this new graphics driver update - https://www.intel.com/content/www/us/en/support/articles/000058136/graphics/graphics-for-11th-generation-intel-processors.html
  23. Replies
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please reproduce the problem and:

    a) Take a screenshot...
  24. Replies
    5
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    175

    Close HM3 and right-click - 'Exit' the HM3 Server...

    Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray then open your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0 folder with Windows...
  25. Thread: HM hud lag

    by udbrky
    Replies
    9
    Views
    384

    Please reproduce and screenshot the error and...

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of...
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