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  1. Replies
    2
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    75

    Please 'Contact Support' here -...

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

    Include screenshots showing what is happening.
  2. Replies
    1
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    48

    Please 'Contact Support' here -...

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
  3. Thread: BUG All-in adj

    by udbrky
    Replies
    1
    Views
    44

    HM3 uses the same equity code as PT4 now which is...

    HM3 uses the same equity code as PT4 now which is more accurate and less biased than the code we used for equity in HM2.

    In a hand where a player is all-in but other players are not, net adjusted...
  4. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    1
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    23

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  6. Replies
    4
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    180

    Did you send in the request to be added?

    Did you send in the request to be added?
  7. Replies
    1
    Views
    22

    HM3 uses the same equity code as PT4 now which is...

    HM3 uses the same equity code as PT4 now which is more accurate and less biased than the code we used for equity in HM2.

    In a hand where a player is all-in but other players are not, net adjusted...
  8. Replies
    3
    Views
    84

    You can compare it to times you were PFR in...

    You can compare it to times you were PFR in position to see how often they could have and how often they did.
  9. Replies
    3
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    66

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  10. Replies
    2
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    40

    Please always tell us the site. Please zip and...

    Please always tell us the site.

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ -...
  11. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  12. Replies
    1
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    58

    We cannot handle this over forums. Any kind of...

    We cannot handle this over forums. Any kind of financial question needs to go through our ticket system.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar...
  13. Thread: HM3 freeze

    by udbrky
    Replies
    3
    Views
    98

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  14. Replies
    3
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    84

    Use filters for this kind of thing. There's no...

    Use filters for this kind of thing. There's no way to have a stat for facing an action.

    Use PFR = true
    Position = in position
    Flop cbet made = true
    Facing turn bet = true
  15. Replies
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    105

    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going forward that you will need to upgrade to HM3 for future...
  16. Thread: HM3 freeze

    by udbrky
    Replies
    3
    Views
    98

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  17. Replies
    1
    Views
    75

    I do not see a Note Caddy subscription on your...

    I do not see a Note Caddy subscription on your account.

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
  18. Replies
    1
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    72

    Please 'Contact Support' here -...

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

    Please send a screenshot as well showing what exactly you are seeing.
  19. Thread: Ipoker twister

    by udbrky
    Replies
    1
    Views
    74

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  20. Replies
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    687

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  21. Did you add those two stats to the report as it...

    Did you add those two stats to the report as it says?

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

    Send screenshots...
  22. Replies
    2
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    102

    What is the buyin? Your license is small stakes,...

    What is the buyin? Your license is small stakes, so if it is over $22, it won't work.
  23. Make sure those two stats are on the report...

    Make sure those two stats are on the report before editing.

    What are you trying to edit exactly?
  24. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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    3
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    92

    You have to adjust your time settings every time...

    You have to adjust your time settings every time for DST.

    Please edit the Tools - Site Settings - {your site/network name} - Optional Settings - Time Zone Adjustment - [x] 'Manual hand time...
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