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  1. Sticky: If you continue to have problems: Please create a...

    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of...
  2. Sticky: Restart your PC completely and try updating...

    Restart your PC completely and try updating again. If you continue to have problems then uninstall HM3, try deleting those files if they still exist, then try installing HM3 again.
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    3

    Unfortunately such a feature is not possible with...

    Unfortunately such a feature is not possible with the current HUD engine but it should hopefully be possible eventually after the developers complete the all new HUD engine project they are working...
  5. From what I can see in my small Omaha test...

    From what I can see in my small Omaha test database, this filter:



    seems to be working as expected from what I can tell.

    Please create a support ticket via the 'Contact Support' link with a...
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    If you buy a HM3 small stakes license and want to...

    If you buy a HM3 small stakes license and want to upgrade to an all stakes license later you will have to pay the difference plus $10 extra for doing it in two transactions instead of all at once. ...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    Do you see any errors or missing info/details for...

    Do you see any errors or missing info/details for the problem tables in the HM3 - Apps - Ignition Hand Grabber (IHG) - 'Status' window or the HM3 - Tools - Import Details menu 'Live Play' or 'Errors'...
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    What is 'SmartHand'? Is it some sort of hand...

    What is 'SmartHand'? Is it some sort of hand history mining/download service? As datamining is against the rules at all of the sites we support we can not provide technical support with hands...
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    If you sent logs/configs, screenshots, and hand...

    If you sent logs/configs, screenshots, and hand history files already using the HM3 'Send Feedback' system please tell me what the 6 digit support ticket number is. Here is a direct link to your My...
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    I found the ticket but am not able to import the...

    I found the ticket but am not able to import the hands right now. I will try and make sure I get those hands imported and reviewed this weekend and discuss them with our QA/Testing Manager next...
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    - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please start HM3 from the Start Menu using the 'Holdem Manager 3 with Logging'...
  13. Thread: Font size

    by fozzy71
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    1
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    63

    5 is the minimum value for the Font property...

    5 is the minimum value for the Font property unfortunately.

    The only things I can suggest is to try adjusting the HM3 or Windows Vector/DPI Scaling options.

    Try toggling the HUD - HUD Options -...
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    I answered your duplicate post...

    I answered your duplicate post about this in the other thread earlier.
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    If you updated to the latest beta version...

    If you updated to the latest beta version 3.1.19.7496 of HM3 and still have HUD problems on the Go Fast tables:

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon...
  16. Yes, it sounds like you have the right method to...

    Yes, it sounds like you have the right method to use until such time as we add a 'BBJ' fee stat to HM3 that you can then add to the 'Rake Taken Game' stat.
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    You can find the 6 digit ticket number on the...

    You can find the 6 digit ticket number on the page I linked and post it here so I can make sure our QA/Testing Manager sees your bug report, logs, etc.





    We need to see your logs from the...
  19. - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3...
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    It is still in our 'To Do' category of our bug...

    It is still in our 'To Do' category of our bug tracking system but unfortunately I do not have an estimate for when this issue will be resolved. We do not give estimates until it has been confirmed...
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    The link to the new beta version was linked in...

    The link to the new beta version was linked in orange in my previous reply. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools -...
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    What is your 6 digit ticket number? Here is a...

    What is your 6 digit ticket number? Here is a direct link to your My Tickets page.

    I see in our system that we supposedly added support for these tables to PT4 late last year but I have had a few...
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    Then you must have created the database(s) in a...

    Then you must have created the database(s) in a non-default path. We might be able to determine the path if you send us the log files we asked for or you could try searching Windows File Explorer...
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    From what I can see in our system we should be...

    From what I can see in our system we should be supporting the new poker client but I have had a few reports from customers saying that it is not working for them.

    - Close your poker clients, close...
  25. Thread: Leackbuster

    by fozzy71
    Replies
    2
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    85

    I think you are talking about the 'Leakonomics'...

    I think you are talking about the 'Leakonomics' Situational View, not 'LeakBuster'. I do not have an estimate as to when the 'Leakonomics' Situational View will be finished and released.
    ...
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