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I sent everything asked by email to hm2support@holdemmanager.com.

Please answer me asap
Thanks
Jeff

Hi,

I formatted my computer and I re-install everything. HEM is working correctly on full tilt and party but on pokerstars, only part of the hands are loading and same thing with the HUD. When I...

Till not working for HEM1. Update please?

My lobby is already in english. IMy computer clock match the FTP clock! I'm playing any kind of tournaments and it doesn't work on any table...

121281

1- 1.13.01
2-The problem only occur on FTP. I also play on betfair, PS, PP
3-MTT
4-Yes
6- No
7- In Result of tourney I see the tournaments I played last couple of days
9- I tried I see the...

Not working I did exactly what you said but the other tables are not correct. The stats are not in the right places

I start my FTP and the HuD doesn't show. Been like this since FTP is back I think. I see the table on the table manager but its like if it can't find the hands. But my HEM is loading the hands.
...

Hi,

I started playing on betfair and the HUD is not going in the right place. I setted my seat preference and I think I setted everything like I did with PS or PP. I can move it one each table but...

Hi,

I,ve had an electricity shutdown and since then, when I try to open HEM1, it says: The following error occured when trying to open the database; Failed to establishing a connection to...

Hi,

I just started playing on 888 poker and my HUD with HEM1 isn't showing...I use table finder to show it but then its not updating by itself...to see on the HUD the new hands, I have to search...

License Failure Details
--------------------------------------------------
10/30/2012 4:58:50 PM
c2
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A valid license could not be obtained for...

Hi,

I got HEM for a while now and for some reason they asked to activate my license this morning. When I click on activate online now, its not working and it says this message: There were errors...

bump

HI support,

When I try to activate the license at the server, it doesn't work because I already have HEM on my home computer and on my old laptop (which is broken) so I can't desactivate the...

thanks

Hi guys

When I tried to open HEM this morning, there was a message and I could'nt open HEM.

The following error occurred when trying to open the database : Unable to read data from the...

ok thanks it looks correct now except an error message that pop up!
When I click on detail, here is what it says:


See the end of this message for details on invoking
just-in-time (JIT)...

Hi,

after a couple of hands, my HEM freezes on FTP but doesn't do that on PP or PS! What can I do to correct this problem?

sick I didn't know 5 years old computer was that old and useless!

I think I made everything you told me..so there is nothign else to try? M computer is just not enough perfrmant for HEM?!!

The multiple panels is turned off and the opacity to the max.

I don't know how to update my gfx driver. I went on Acer's web site but I found nothing about that.

For the model of the graphics...

How can I turn off the multiple panels?
How ca I update my gfx driver?
Where can I find the model of my graphic card?

Sorry I am not very good with computers...

Been using HEM for maybe a year. I dont think it always been laggy but it is doing this for a couple of month now!

The computer is a (Laptop):
-Acer AMD Turion(tm) 64 Mobile (I think its a 2004 or 2003)
-Technology ML-30
-800MHz, 448 Mo of RAM
-Microsoft Windows XP Professionnel Verson 2002