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  1. Thread: ACR Update

    by udbrky
    Replies
    6
    Views
    411

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HM-9204. You can create a ticket and request to be notifed when it...
  2. Please see this FAQ to transfer/backup data -...

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This will ensure that you have your hand...
  3. We do not support this.

    We do not support this.
  4. Replies
    7
    Views
    111

    You're asking about the same thing. All the...

    You're asking about the same thing. All the offers expired then. It was an upgrade credit and any that were not exercised expired.

    Any keys you have been issued (the alpha keys were beta trials...
  5. Replies
    1
    Views
    62

    Please always tell us the site and game type. ...

    Please always tell us the site and game type.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs...
  6. Replies
    2
    Views
    29

    This is because it's the same hands. What...

    This is because it's the same hands.

    What exactly are you trying to do?

    Sites don't like sharing hands.
  7. Replies
    7
    Views
    111

    As we said, these expired in 2014. So yes, you...

    As we said, these expired in 2014. So yes, you did. It expired.
  8. Replies
    1
    Views
    44

    Uninstall HM2 and then Reinstall HM2 from this...

    Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8630.exe

    Add the file to your antivirus and firewall exceptions....
  9. The opponents tab will refresh with each hand....

    The opponents tab will refresh with each hand. There is no workaround.
  10. Import from c:\users\username\appdata\local\poker...

    Import from c:\users\username\appdata\local\poker tracker\processed

    You will need to show system and hidden files. See this tutorial for showing system and hidden files:...
  11. Replies
    7
    Views
    111

    The alpha keys were beta trials and expired...

    The alpha keys were beta trials and expired November 1, 2011 when we released HM2.
  12. Replies
    4
    Views
    146

    Did you click that FAQ link?

    Did you click that FAQ link?
  13. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  14. If it does not say Omaha at the top, it's not an...

    If it does not say Omaha at the top, it's not an Omaha license.

    You can add it for $64.99.

    Please see this FAQ to upgrade HM2 -...
  15. Replies
    1
    Views
    97

    What is the game type? Tournaments require table...

    What is the game type? Tournaments require table finder.

    Cash we cannot support.

    They are no longer writing hands from the point you don't contribute to the pot so we can no longer support...
  16. This is in HUD Settings - General Settings -...

    This is in HUD Settings - General Settings - Advanced Settings - lock HUD layout.
  17. Replies
    7
    Views
    111

    As of April 30th, 2014, our discount upgrade...

    As of April 30th, 2014, our discount upgrade offer, which had been available since January of 2012, expired. The April 30th expiration of the discount also marked the end of the Hold'Em Manager 1...
  18. Thread: cold 4b

    by udbrky
    Replies
    3
    Views
    556

    We do not have a cold 4b range. A range looks at...

    We do not have a cold 4b range. A range looks at a subset of two related actions. There is no related action for cold 4b. This is the same reason why there cannot be a 3b range stat.
  19. Replies
    1
    Views
    90

    If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  20. Replies
    4
    Views
    146

    Please enable the Settings > Feature Logging >...

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...
  21. Replies
    3
    Views
    67

    It is not a limp-3bet situation. It is player...

    It is not a limp-3bet situation.

    It is player raises first in from CO through SB

    Player in BB 3bets. It can also include a squeeze.
  22. Replies
    3
    Views
    101

    You can assign popups in Stat Appearance to...

    You can assign popups in Stat Appearance to individual stats.
  23. Can you explain what your question is about...

    Can you explain what your question is about Holdem Manager?
  24. This is because they have a positive win and loss...

    This is because they have a positive win and loss and it will cancel itself out.
  25. Replies
    1
    Views
    129

    If you continue to have problems, please...

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
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