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  1. Thread: Stat request

    by fozzy71
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
  2. Thread: Problem

    by fozzy71
    Replies
    5
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    6

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know you solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    Thank you for letting us know you solved your...

    Thank you for letting us know you solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  4. Thread: Problem

    by fozzy71
    Replies
    5
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    6

    Our PokerStars Setup Guide can be found here...

    Our PokerStars Setup Guide can be found here.



    If you can see your hands in the Reports and the HUD is working but in the wrong place:

    Please make sure your poker site's preferred seating...
  5. It is accounted for in the 'Net Won' stat/results...

    It is accounted for in the 'Net Won' stat/results but it is not accounted for in the 'Rake Taken Game' stat or other various 'Rake' related stats. It is a separate fee so has to be accounted for...
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    Which version of HM3 are you using? If you do...

    Which version of HM3 are you using? If you do not have the new beta version 3.1.19.7496 installed yet please update from the link as instructed in the steps below.

    - Close your poker clients,...
  7. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  8. Which version of HM3 are you using? If you do...

    Which version of HM3 are you using? If you do not have the new beta version 3.1.19.7496 installed yet please update from the link as instructed in the steps below.

    - Close your poker clients,...
  9. Are you using the exact same HUD 'Profile' on...

    Are you using the exact same HUD 'Profile' on both types of tables? Do you see the 'Table Averages' group in the HUD Profile for both table types? If you have a different HUD profile for each type...
  10. Replies
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    Which specific site/games are you having these...

    Which specific site/games are you having these problems at?

    Please try to create a new small/test database: File - New Database then manually import some hands via File - Import Folder - from...
  11. Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Make sure you also...
  12. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  13. Multiple Features Request (Hand Viewer, Replayer,...

    Multiple Features Request (Hand Viewer, Replayer, Information, Color tagging)



    If I am understanding your comment/question correctly, we already have this in the replayer options (gear icon,...
  14. That is something you should probably ask...

    That is something you should probably ask PokerStars instead of us to be sure you are getting the most accurate information. I believe they are stored in C:\Users\{UserName}\AppData\Local\PokerStars...
  15. Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here.

    HM2 uses PostgreSQL for the...
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    What specific filter combination(s) are not...

    What specific filter combination(s) are not working for you? Are you getting a filter query error or just not getting any filtered results when you think you should?

    - Close your poker clients,...
  17. - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3...
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    Were both of those screenshots for the same...

    Were both of those screenshots for the same player with the same filter? How many hands is that sample over? When posting screenshots we need full uncropped screenshots of the HM3 and/or HUD/Popup...
  19. What specific error occurs when you try...

    What specific error occurs when you try installing 3.1.19.0 or 3.1.19.7496?

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    -...
  20. Thread: PLO5 Support

    by fozzy71
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    Unfortunately I do not have an estimate for...

    Unfortunately I do not have an estimate for if/when this feature will be added.
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    That is generally a sign of a corrupted database....

    That is generally a sign of a corrupted database. There is no easy way to cleanup all duplicates if your database was somehow corrupted/damaged*. The easiest way to try and solve the issue is to...
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    On PC1: HM3 - HUD - HUD Editor... - Select the...

    On PC1: HM3 - HUD - HUD Editor... - Select the 'Profile:' from the list you want to transfer then click the Options button and 'Export Profile' to the location of your choice. Transfer exported...
  23. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
  24. We had this reported from a few other 888.pt...

    We had this reported from a few other 888.pt players and their hand history files had some weird formatting issues. Some of the file names had very unusual non-ASCII characters and all of the files...
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    I do not see any related open issues in our...

    I do not see any related open issues in our system so please send the original hand history file, screenshots, details of the error and a link to this thread as instructed in the post/link above.
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