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    Please see our HUD Troubleshooting FAQ -...

    Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting - and if that does not help then please send the requested logs,...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know which specific step solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the...
  3. The archive time setting has nothing to do with...

    The archive time setting has nothing to do with how quickly the tournament gets run through the automatic tourney detection system, and then how long the report stats take to get updated after. Can...
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    Please update to the latest beta version -...

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    - After downloading, you should right-click the file, go to properties and click...
  5. Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
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    Open C:\Users\{UserName}\AppData\Roaming\Max...

    Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file. If you can't see it, turn off the windows option that is hiding that...
  7. Search the HUD Editor for 'stack': ...

    Search the HUD Editor for 'stack':

    https://www.dropbox.com/s/w4rbdm0m50akgus/stacksizeinm.png?raw=1
  8. If you think some hands didn't get written you...

    If you think some hands didn't get written you can email stars for all your old hands then try importing those to a new database.

    For older hands and tournaments email support@pokerstars.com and...
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    I apologize, I don't play Zoom (or mark hands...

    I apologize, I don't play Zoom (or mark hands regularly anymore) so I forgot to mention that you can also use the left side of the 'Table HUD' icon to mark hands if you are playing in HUD Only mode....
  10. Have you updated to the new Beta...

    Have you updated to the new Beta and added the new 'Cashout Net Won' stat to the reports? You need to use these new stats for your real results if you, or any of your opponents, use the new...
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    Go to Hud Settings > General Settings > Common...

    Go to Hud Settings > General Settings > Common Settings and change the overhang value. Please note this is designed primarily for smaller tables. Smaller tables will have more overhang but bigger...
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    I can't help beyond that as I do not use, or help...

    I can't help beyond that as I do not use, or help with support for, NoteCaddy. I only work support for the HM2/3 side of the software, not the 'Apps' within HM2 or HM3.

    One of the other power...
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    I was just informed that we will be adding full...

    I was just informed that we will be adding full auto import, HUD, etc support for the Revolution Poker Network (i.e. Cake, Juicy Stakes, Intertops, etc) in the coming weeks.
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    Try this thread -...

    Try this thread - https://forums.holdemmanager.com/showthread.php?t=526726
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    HM2 will not be getting support for these tables....

    HM2 will not be getting support for these tables. All development of new features, tools and game type support will be focused on HM3. We will continue to support HM2 for bug fixes and parser...
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    Please create a support ticket...

    Please create a support ticket with a link to this thread and your forum username and send the above details to us from the email account linked to that 'jduveau' forum user account. I can then test...
  17. Thread: RFI Stats

    by fozzy71
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    HM3 does not have positional versions of every...

    HM3 does not have positional versions of every stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD - HUD Editor - Item Properties - Position modifier as...
  18. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    PC only, just like HM2. There are no plans for a...

    PC only, just like HM2. There are no plans for a MAC version of HM2 or HM3 at this time. If you want to use HM2 or HM3 on a MAC you will need to use something like Parallels or BootCamp so you can...
  20. It sounds like you are dealing with the UTC...

    It sounds like you are dealing with the UTC Midnight bug in our previous beta where the HUD won't update if your site's server/hand time is after UTC Midnight while you are playing in your local time...
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    No, that is not possible. You can search for all...

    No, that is not possible. You can search for all hands from a tournament by tournament number, but you can't search for single hands by 'hand number' for any site (neither in cash, or tourney mode)....
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please send an email via the 'Contact...
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    They are part of the Revolution (aka: Cake or...

    They are part of the Revolution (aka: Cake or Horizon) Network?

    We are committed to keep poker sites supported for the full lifetime of our product and we can not do that with Cake...
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    What exactly are you doing/clicking? Your...

    What exactly are you doing/clicking? Your problem description is not very clear.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help'...
  25. I asked our QA/Testing Manager and unfortunately...

    I asked our QA/Testing Manager and unfortunately he is not sure off the top of his head. HM3 offers some featuring features that weren't possible in HM2 now with our HMQL Filter language and Filter...
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