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  1. Replies
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    Uninstall HM2 and then Reinstall HM2 from this...

    Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8630.exe

    - After downloading, you should right-click the file, go to properties...
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    Please see posts 42 and 46.

    Please see posts 42 and 46.
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    Please see the ticket response. It is best to...

    Please see the ticket response. It is best to just use one mode of support.
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    Make sure the reports and filters are not...

    Make sure the reports and filters are not corrupted.

    - Close HM2
    - Please delete everything in:

    - Win Vista/7+: C:\Users\username\AppData\Roaming\HoldemManager\Reports and \Filters
    - Windows...
  5. Thread: ACR Update

    by udbrky
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    5,651

    I apologize, I misread that #. Please see post...

    I apologize, I misread that #.

    Please see post 81.
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    Sticky: They will most likely stay in the Stars folder....

    They will most likely stay in the Stars folder. Otherwise, they'll be in c:\hm2archive.

    In fact, they should be there since it is not a specific table and are mixed in. Just reimport the months...
  7. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  8. Replies
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    81,251

    Sticky: You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    Please enable the Settings > Feature Logging >...

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...
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    Always specify the skin and game type. Please...

    Always specify the skin and game type.

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats'...
  11. The missing stats can be shown if you right click...

    The missing stats can be shown if you right click one of the column headings and enable the stat. Sometimes they are added but not enabled. Once enabled you may have to scroll to the right, hold...
  12. Thread: ACR Update

    by udbrky
    Replies
    82
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    5,651

    Did you update to 8660? Did you still have...

    Did you update to 8660?

    Did you still have trouble with a tournament?
  13. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  14. Thread: ACR Update

    by udbrky
    Replies
    82
    Views
    5,651

    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe
  15. HUD Settings > General Settings > HUD Font >...

    HUD Settings > General Settings > HUD Font > 'Scale Font' and turn it on or off based on your preference or click the 'Font' button if you want to increase/decrease the size of all text for the HUD...
  16. Thread: WPN jackpot HUD

    by udbrky
    Replies
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    50

    These changes should be available in the next...

    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled...
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8655.exe
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    79

    You would need to add position filters in the...

    You would need to add position filters in the more filters - position and action tab.
  19. Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
  20. Thread: big problem

    by udbrky
    Replies
    1
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    86

    Try uninstalling and reinstalling. Please...

    Try uninstalling and reinstalling.

    Please install this version:
    https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8655.exe
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    Sticky: What error messages did you get? You can try...

    What error messages did you get?

    You can try HM3.

    You need to login to your account on our site - https://www.holdemmanager.com/store/login.php

    Please update to our latest pre-release beta...
  22. Don't post your lobs in the forum. Everything...

    Don't post your lobs in the forum. Everything says to create a ticket and send them. They have your license listed.

    Please make sure that Stars is in English. This is in the Stars' Settings -...
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    Please see this FAQ for help in resolving...

    Please see this FAQ for help in resolving licensing issues:
    http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

    If you continue to have problems, please...
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    These changes should be available in the next...

    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled...
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    Is this one of the new cash out hands? If so,...

    Is this one of the new cash out hands? If so, it's because the pot was "cashed out", not won.

    These changes should be available in the next gold beta release. While we do not have an exact date...
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