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Type: Posts; User: udbrky

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  1. Replies
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    5

    That's for Table Ninja. As long as you update,...

    That's for Table Ninja.

    As long as you update, all of our products are completely compliant with Stars rules.
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    39

    Hello, Please explain this more.

    Hello,

    Please explain this more.
  3. Thread: postgres help

    by udbrky
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    2
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    69

    This is usually a firewall or windows update...

    This is usually a firewall or windows update issue and the following guide gives a step by step guide:...
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8673.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
  5. Thread: gg hand import

    by udbrky
    Replies
    1
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    53

    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

    Make sure you also include screenshots of your reports/filters and...
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    42

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    55

    bb/100 is bb/100 EV bb/100 is All-in Adj bb/100

    bb/100 is bb/100

    EV bb/100 is All-in Adj bb/100
  8. Are you talking about Note Caddy or the Line...

    Are you talking about Note Caddy or the Line Analysis (right-click the note icon)?
  9. Replies
    13
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    240

    HM3 and PT4 will be more alike in many ways. ...

    HM3 and PT4 will be more alike in many ways.

    Yes, send some that you have questions about.
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  11. Replies
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    67

    Make sure your site is set up -...

    Make sure your site is set up - https://support.holdemmanager.com/support/faqCategory/Holdem-Manager-3/Site-Setup
  12. Replies
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    70

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  13. Replies
    13
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    240

    If it's caught on spam filter, just leave it, we...

    If it's caught on spam filter, just leave it, we will authorize the post. Posting twice will most likely just make two that are caught.
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8673.exe

    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the...
  15. Replies
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    55

    I could not duplicate this. Please update to...

    I could not duplicate this.

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta
    - After downloading, you...
  16. Thread: standard HUD

    by udbrky
    Replies
    14
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    442

    What is your ticket # from the ticket that you...

    What is your ticket # from the ticket that you sent in?
  17. Thread: clipboard

    by udbrky
    Replies
    1
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    55

    What site and game type are they? What method...

    What site and game type are they?

    What method are you using to copy?

    Please update to our latest stable version of HM3 from this link -...
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    60

    I have escalated your issue to our 2nd level...

    I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.
  19. Replies
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    97

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    This is in HUD editor - Group Properties - the...

    This is in HUD editor - Group Properties - the checkbox lets you choose Everybody, or non-Hero.

    Are you asking about as PFR or caller on these last 2?
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    240

    We do not have an ETA on HM2.

    We do not have an ETA on HM2.
  23. Replies
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    82

    The second stat is 0 times in 6 opportunities.

    The second stat is 0 times in 6 opportunities.
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    I cannot see his VPIP/PFR, so it hard to get an...

    I cannot see his VPIP/PFR, so it hard to get an idea of how much he calls preflop in position. He has to be facing a raise, not in the blinds, unless it's BB vs SB raise, so that narrows down But...
  25. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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