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  1. Replies
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    Use 8536. Please update to this version...

    Use 8536.

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8536.exe
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    This is not going to be in HM2. We are looking...

    This is not going to be in HM2. We are looking into it for HM3.
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    A) Please try to vacuum/analyze and reindex your...

    A) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    B) If you continue to have problems, try the...
  4. Thread: WilliamHill

    by udbrky
    Replies
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    19

    Make sure it is set up to import directly from...

    Make sure it is set up to import directly from C:\Users\username\AppData\Local\skin\data\playername\History\Data

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker'...
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    Sticky: Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8563.exe

    Install VC++ 2013 from this link - https://www.microsoft.com/en-us/download/details.aspx?id=40784
    - If...
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    Please update to this version: ...

    Please update to this version:

    https://www.holdemmanager.com/Downloads/TN2Update2.8.18s.msi

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to...
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    It looks like a new database fixed it, probably a...

    It looks like a new database fixed it, probably a corrupted database.
  8. Thread: RAISE stat

    by udbrky
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    73

    Yes, it is raise divided by opportunity to raise....

    Yes, it is raise divided by opportunity to raise. it is IP and OOP.
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    They'll be in the 888 folder, zip and attach some...

    They'll be in the 888 folder, zip and attach some files in a ticket as post 2 says.
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    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  11. Thread: 888 poker.se

    by udbrky
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    614

    We replied twice to your ticket, saying that we...

    We replied twice to your ticket, saying that we had added you to be notified when we find the issue with these other hands that aren't importing.
  12. Thread: Licence Error

    by udbrky
    Replies
    3
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    103

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    That's the wrong link. A) Please try to...

    That's the wrong link.

    A) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    B) If you continue to...
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8562.exe


    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
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    If there is an issue, we need the logs. Make sure...

    If there is an issue, we need the logs. Make sure you include a link to this thread in the ticket.
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    Hands don't import? Or the HUD doesn't show? ...

    Hands don't import? Or the HUD doesn't show?


    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the...
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    Please always tell us the site and game type. ...

    Please always tell us the site and game type.

    Make sure it is set up - https://hm2faq.holdemmanager.com/questions/521/Supported+Sites+-+Minimum+PC+Specs

    Please enable the Settings > Feature...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    Turn this on in the options in the bottom left...

    Turn this on in the options in the bottom left corner.
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    Make sure you are installing in the right place....

    Make sure you are installing in the right place.

    Uninstall.

    https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8560.exe
  21. Thread: Licence Error

    by udbrky
    Replies
    3
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    103

    Install VC++ 2013 from this link -...

    Install VC++ 2013 from this link - https://www.microsoft.com/en-us/download/details.aspx?id=40784
    - If you have 64 Bit Windows you have to install vcredist_x64.exe and if you have 32 Bit Windows you...
  22. Thread: RAISE stat

    by udbrky
    Replies
    3
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    73

    It is when you have the opportunity to raise...

    It is when you have the opportunity to raise facing a bet.

    There are more specific stats that break down specific situations.
  23. Thread: No Hands Found

    by udbrky
    Replies
    1
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    Usually this is a to do with the wrong...

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars...
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let...
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let...
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