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  1. Replies
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    Thanks, I updated our canned reply for this issue...

    Thanks, I updated our canned reply for this issue to lead with that.
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    Yes. If you run Parallels or Bootcamp to use...

    Yes. If you run Parallels or Bootcamp to use Windows on your MAC then HM3 and NC should both work like any other customer using Windows on a PC. There is one thing to be aware of when...
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    Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.
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    If you want to +1 it in a way that management can...

    If you want to +1 it in a way that management can track, you have to be added to the developer ticket for notification as I instructed above:



    New stats/features are added based on the number...
  5. Thread: Hm3

    by fozzy71
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    264

    This 'min sample size'? Not yet. If you...

    This 'min sample size'?



    Not yet. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-3214 Is Resolved" in the...
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    I apologize if you haven't gotten a reply yet. ...

    I apologize if you haven't gotten a reply yet. We are a bit short-handed this week so things are a bit backed up in our inboxes the past day or two. We should be able to get most everything caught...
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    We can't tell you why yours crashing if you don't...

    We can't tell you why yours crashing if you don't send us the logs as we instructed the other poster:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and...
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    The right-click view option just opens the hand...

    The right-click view option just opens the hand viewer. The hand viewer's various export options are in the lower right corner of the hand viewer as shown and explained in the FAQ I linked you to.
    ...
  9. Thread: Hm 3 share

    by fozzy71
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    Your HM3 license allows you to install and use...

    Your HM3 license allows you to install and use the software concurrently on two computers owned and used by you. Here are the full details of the HM3 End User License Agreement (EULA), which you can...
  10. This isn't something we can discuss publicly in...

    This isn't something we can discuss publicly in the forums, and we can't email you from our support ticketing system, you need to email us. Please email your account details and questions to us via...
  11. The only way to collapse it, is to close it. ...

    The only way to collapse it, is to close it. Click the Funnel icon in the upper left corner and uncheck the option to show it.

    I forwarded this to our QA/Testing Manager and am going to move this...
  12. Thread: Color Ranges

    by fozzy71
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    This is not possible, we only have the one set of...

    This is not possible, we only have the one set of color ranges per stat per profile.
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    Please email your account details and questions...

    Please email your account details and questions to us via the 'Contact Support' link here - https://support.holdemmanager.com/
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please attach a set of log files and a screenshot and detailed description of the...
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    It sounds like something recently changed in your...

    It sounds like something recently changed in your Windows Display settings/drivers, or something corrupted a value in on of our config values, and it is being displayed outside the boundaries of your...
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    I'm sorry to hear you're having issues with the...

    I'm sorry to hear you're having issues with the software but that type of language is unacceptable. If you continue to be abusive to our support we will not reply to your posts. They will be...
  17. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Are you playing at stars or full tilt? Amaya...

    Are you playing at stars or full tilt?

    Amaya (PokerStars and Full Tilt) only allow 3 colors to be automatically assigned to a HUD stat.* HM3 will only color stats based on the first two color...
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    Once we implement this feature request: ...

    Once we implement this feature request:



    You would be able to do some basic filtering like this by VPIP in the HM3 Opponents list view.

    To be able to review all those hands in detail...
  20. Thread: Purchasing HM3

    by fozzy71
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    That is a HM2 support ticket. The ticket will go...

    That is a HM2 support ticket. The ticket will go to our HM2/3 support team and they will move it to the proper sales box if it doesn't end up there. Here is a more general support center link if...
  21. Thread: reports

    by fozzy71
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    2
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    Which report view in HM2 are you trying to...

    Which report view in HM2 are you trying to reproduce in HM3? Which report are you using currently in HM3? Is this for cash games or tournaments? Please post details (with pics if possible) of...
  22. Thread: Purchasing HM3

    by fozzy71
    Replies
    5
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    47

    You can upgrade from a higher version of HM2 to a...

    You can upgrade from a higher version of HM2 to a lower version of HM3 (ex: HM2/OM2 Combo to HM3 Small Stakes) and receive the same % discount that you would have received if you had upgraded to the...
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    Please email your account details and questions...

    Please email your account details and questions to us via the 'Contact Support' link here - https://support.holdemmanager.com/ - with a link to this thread and your forum name. They can then check...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Please update to the latest beta version -...

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    - After downloading, you should right-click the file, go to properties and click...
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