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  1. Unfortunately there is no 'Bet Turn after check...

    Unfortunately there is no 'Bet Turn after check raising Flop' stat in HM3. You would have to filter the reports for those actions. You could probably also create a definition for the stat/actions...
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    There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    This feature...
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    It is open but is being displayed outside the...

    It is open but is being displayed outside the borders of your display. This can happen as a result of Windows updates, graphics driver updates, if you added/removed a monitor or edited some of your...
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    HM2 will never get support for it now that HM3...

    HM2 will never get support for it now that HM3 has been released. The HM3 feature request for PLO5 is not as popular as the request for short deck holdem support. The developers started that short...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  6. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it is working again now.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  7. I understand what you are saying but we have no...

    I understand what you are saying but we have no plans to calculate EV for side pots, for the reasons explained in that blog post I linked to -...
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    GG Poker does not write tournament summaries so...

    GG Poker does not write tournament summaries so tournament results will never be accurate. Any tournament with more than 1 table (and some single table games) will require a separate Tournament...
  9. Please reproduce the problem and send your...

    Please reproduce the problem and send your HM2Logs folder with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and...
  10. The HUD Editor 'Profiles' are sorted...

    The HUD Editor 'Profiles' are sorted alphabetically. If you want yours to be the one selected when you open the HUD Editor you have to select the profile, then click the Options button 'Rename...
  11. It should be calculating the rake, and jackpot...

    It should be calculating the rake, and jackpot rake, properly now based on their updated rake schedules that we fixed in our internal 'IMP-137: Updated GGPoker Rake Schedule' developer ticket. Hands...
  12. Sticky: We use Microsoft *.msi install/update files. To...

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the...
  13. It should be calculating properly for newly...

    It should be calculating properly for newly imported hands in the 3.1.12.0 version of HM3 we released recently. Previously imported hands will have to be 'force reimported' to the same database as...
  14. HM3 uses the same equity code as PT4 now which is...

    HM3 uses the same equity code as PT4 now which is more accurate and less biased than the code we used for equity in HM2.

    In a hand where a player is all-in but other players are not, net adjusted...
  15. What license does it say you have in the Help -...

    What license does it say you have in the Help - My Licenses menu?

    If it still says Small Stakes:

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows...
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    No, this is not possible. Every report has it's...

    No, this is not possible. Every report has it's own *.report file unique to itself detailing it's included stats, visible/hidden status, sort order, etc details. It might be possible with some...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. *

    IGN-212: No Hud after table moves before playing

    I do not have an estimate for when this issue will be...
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    HM2 does not support GG Poker downloaded hands. ...

    HM2 does not support GG Poker downloaded hands. In HM3 they are imported via HM3 - File - 'Import Files...' or 'Import Folder...'.

    All development of new features, tools and game type support...
  19. This is a known issue because WPN writes the...

    This is a known issue because WPN writes the buyin/fee in the file name instead of within the actual *.ots file. This issue has been documented in detail and provided to the developers to resolve. ...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
  21. Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the...
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    HM3 does not have positional versions of every...

    HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD - HUD Editor - Item Properties - Position...
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    Try to change your DPI Scaling to 125 or...

    Try to change your DPI Scaling to 125 or 96/Normal - http://hm2faq.holdemmanager.com/questions/3259/Adjusting+DPI+settings
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    It sounds like Windows put your Desktop and...

    It sounds like Windows put your Desktop and Documents folders (HM3 uses the Documents folder for Databases) in a OneDrive sub-folder. You can read here about this OneDrive option here:...
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    We need you to send us your log files and hand...

    We need you to send us your log files and hand history files.

    Please reproduce the problem and send your HM2Logs folder with screenshots and a detailed description of what you were doing and what...
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