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  1. Thank you for the bug report. I was able to...

    Thank you for the bug report. I was able to duplicate this and wrote it up for the developers to fix as soon as they are able. This issue has been documented in detail and provided to the...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    The only way currently to import HM2 player notes...

    The only way currently to import HM2 player notes and colors to HM3 is to import the entire HM2 database via the HM3 - File - 'Import HM2 Database...' menu. The HM3 - Tools - 'Import Player Notes'...
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    HM2 support ended on Dec 31, 2020. I am happy to...

    HM2 support ended on Dec 31, 2020. I am happy to try to assist you with this particular issue but please be advised going forward that you will need to upgrade to HM3 for future technical support.
    ...
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    Thank you for letting us know what solved your...

    Thank you for letting us know what solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    If hands are not importing to the latest HM3...

    If hands are not importing to the latest HM3 version we need them sent to us for testing.

    Make sure you have HM3 version 3.1.15.0 installed. If you do not see that version number in the header...
  7. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    No, this will not be possible until sometime...

    No, this will not be possible until sometime after the developers have created our 'HUD 2.0' engine for HM3 which is going to be a major project to redesign the HUD engine from scratch.
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    Check your email providers junk/spam folders and...

    Check your email providers junk/spam folders and white list our email address, or you can just use your 'My Tickets' page on our support site to see our replies. Here is a direct link to your My...
  10. It could cause the HUDs and popups to load data...

    It could cause the HUDs and popups to load data slower as it has to pull all of your lifetime data into the HUD. I don't think enabling the 'Everyone but hero' option in the HUD will help reduce...
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    Please send the hands in for testing to see if...

    Please send the hands in for testing to see if there is anything we can do for the HM2 Replayer issues with 8714.

    If you are having NC issues with 8714 you should try installing the HM2 update...
  12. This filter code should do what you want I...

    This filter code should do what you want I believe:



    See the attached images of where to find those filters in the Filter Editor user interface.

    165123

    165124
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    That is not something we can help with on the...

    That is not something we can help with on the forums for security reasons. Please login to your account on our site and email your questions to to our sales team via the 'Contact Support' link.
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    You need to transfer all the folders and files...

    You need to transfer all the folders and files from your old Users directory to C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0

    You may also want to move your archived...
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    This is a known bug in HM2 but HM2 support has...

    This is a known bug in HM2 but HM2 support has ended so it will not ever get fixed in HM2. I just tested this in HM3 and the purged/deleted hands will get removed from the HM3 Opponents List view...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Those combine positions at FR tables as explained...

    Those combine positions at FR tables as explained in this HM2 FAQ.




    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to...
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    The replayer worked in 8673 but not in 8709? ...

    The replayer worked in 8673 but not in 8709? What exactly does the replayer show, or does it not launch at all? Does it affect all types of IPoker hands or just one specific type of hands? I am...
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    Please send some of those hands to us for...

    Please send some of those hands to us for testing, with screenshots/details of the specific filters and problems, as instructed in the post you quoted.
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    Please see post #2 in this thread that explains...

    Please see post #2 in this thread that explains why you might see 0 for All-In Adj Diff and ICM EV Diff on multi-way hands. If your hands do not fit either of those criteria then send us the hand...
  21. Sticky: You should be able to do that in your store...

    You should be able to do that in your store account subscriptions tab here - https://store.holdemmanager.com/account/mySubscriptions

    If you have any problems with that we can not help further with...
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    We will need to see the log files. Did you...

    We will need to see the log files. Did you submit/send them when prompted? If yes, what is the support ticket number? Here is a direct link to your My Tickets page.

    I also noticed that your...
  23. You posted this in the HM2 forums but mentioned...

    You posted this in the HM2 forums but mentioned HM3 so I am moving this thread to the HM3 forums.

    WPN changed their tournament hand history format so you need to update HM3 to the latest beta...
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    There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
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    This should be working properly from the comments...

    This should be working properly from the comments I see in HMT-4452 if you have the latest beta version 3.1.14.6598 installed.

    Please update to our latest beta version of HM3 from this link.

    If...
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