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When the HUD does not show/update:

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after...

You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your...

Delete the files in your database folder. Our default location is in your documents folder - HM3 - databases.

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...

Did you follow the steps in the posts above?

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if...

Please zip and send the HUD to us.

Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...

Where exactly is this?

Is it reports?

Is it the replayer?

Is it the live table?

Please update to this version:

https://www.holdemmanager.com/Downloads/TN2Update2.8.60s.msi

Make a copy of my user.ini and notes and save on your desktop. Delete the user.ini file in...

I ran tests on mine this spring and there was no real large difference. I prefer the lack of cables for the NvME over SATA.

The read/write speeds will be the largest factor.

What is the exact game type?

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

Please reproduce the...

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

If you continue to have problems: Please reproduce and...

You can make a backup of the active database and settings at any time by using the Tools - 'Backup Database...' menu then restore it using the Tools - 'Restore Database...' option.
- Individual HUD...

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

If you continue to have problems: Please reproduce and...

Did you create a ticket and attach the files and screenshots as we said above?

Please update to this version
http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8699.exe


Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...

Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to be sure it is set to All Hands and not Session Stats -...

Please update to our latest beta version of HM3 from this link.

If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your...

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

Please reproduce the problem and:

a) Take a screenshot...

There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

Note: There is a...

It is not clear that one would.

[removed old download links that will not work at all due to expired certificate. They would not calculate gg rake either, even if they could be used]

We cannot...

Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

We cannot handle or look into this in the forum.

We do not have totals for these. They make more sense in the context - street, raised/limped pot, etc.