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  1. Replies
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    217

    1) Export any custom HUD configs. 2) Open the...

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
    3) Manually reset your Site Setup > Seating Preferences > for your...
  2. Thread: ACR Update

    by fozzy71
    Replies
    57
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    3,647

    I have tested them twice the past few days...

    I have tested them twice the past few days because people report issues and they worked fine for me. Both times the customers hadn't config'd everything right. The WPN v2 client is brand new...
  3. Thread: ACR Update

    by fozzy71
    Replies
    57
    Views
    3,647

    If they aren't writing hands there is nothing for...

    If they aren't writing hands there is nothing for us to import. If they are writing hands and they are being imported then they have been archived.

    All original hands that are auto-imported get...
  4. Sticky: This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    - HM-9036 WPN v2 Tournament hands not displaying all known hero hole cards in reports

    - HM-9042
    WPN v2...
  5. Replies
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    That is by design as LeakBuster is designed for...

    That is by design as LeakBuster is designed for cash games only. Those reports are not available for the Tournaments reports, and there is no way to convert the cash game report files to use in...
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    498

    The HUD worked fine for me on these. Assuming...

    The HUD worked fine for me on these. Assuming you are the same person I replied to yesterday, your issues were related to your configuration of the auto import folders, site time adjustment, etc
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    HM Sync was never able to notes, or many other...

    HM Sync was never able to notes, or many other things like tournament results, aliases, etc. The only way to transfer notes is via the backup/restore system.

    There are a variety of known issues...
  8. Replies
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    They do not write summary files, just hand...

    They do not write summary files, just hand history files. In the previous WPN v1 client they did have a client option to request a tournament history file manually that we planned to eventually add...
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    Please update to the latest beta version -...

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe


    - After downloading, you should right-click the file, go to properties and click...
  10. Replies
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    95

    You need the new beta we released for the HUD to...

    You need the new beta we released for the HUD to work on Stars (or WPN). Did you not get a beta update prompt? You will receive a prompt to update once available as long as you have enabled the...
  11. There is no other workaround other than create a...

    There is no other workaround other than create a new database of only the hands you want and never purge from it going forward.
  12. Replies
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    Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?


    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many...
  13. Replies
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    Send us a sample of the original hands, exported...

    Send us a sample of the original hands, exported hands, and screenshots/details of the problems.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to...
  14. Thread: ACR Update

    by fozzy71
    Replies
    57
    Views
    3,647

    Send us a sample the hands with screenshots of...

    Send us a sample the hands with screenshots of the problems with the hands from the reports, replayer, hand viewer, etc.

    Please zip and email the problem hand histories, with a link to this thread...
  15. Replies
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    139

    Which site/games are you having problems with? ...

    Which site/games are you having problems with?

    Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.


    *Note that we do not support play money hands...
  16. Thread: ACR Update

    by fozzy71
    Replies
    57
    Views
    3,647

    If the HUD is not working for you we need you to...

    If the HUD is not working for you we need you to send us logs, screenshots, and hand history files with a detailed description of the problems and what tables are having problems.

    Please follow...
  17. Replies
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    201

    1) Export any custom HUD configs. 2) Open the...

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK


    Please check this FAQ if you play at pokerstars -...
  18. Replies
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    288

    That is not possible as far as I am aware.

    That is not possible as far as I am aware.
  19. Sticky: A partypoker Update Just Removed Your Hand Histories! Read more here.

    Please share https://protectonlinepokerplayers.com/ in your tweets, blogs, and on facebook.

    This website explains to other online poker players, in easy to understand terms, the magnitude of the...
  20. Replies
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    130

    No, you only have a few filtering options in the...

    No, you only have a few filtering options in the Opponents view. If you want to do more advanced filtering you need to select that player (or create an alias of multiple players) and use the Reports...
  21. Replies
    5
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    288

    I am not sure what you are trying to display or...

    I am not sure what you are trying to display or if it is possible. Please explain in detail what stat you want to see in the HUD and why.
  22. Replies
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    I think the stat you want us under 'Misc' at the...

    I think the stat you want us under 'Misc' at the top of the list and it is named 'Net$ Won'. There are some other winnings related stats in that section also.

    163422
  23. Replies
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    201

    Make sure that the Site Time Adjustment is...

    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time -...
  24. Replies
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    No, we need someone to send us the logs,...

    No, we need someone to send us the logs, screenshots, and hand history files but no one has sent what we asked yet.

    Please follow the instructions in the following FAQ and reply back with the...
  25. Replies
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    Please do not post about HM3 issues on the HM2...

    Please do not post about HM3 issues on the HM2 forums. We do not have any HM3 forums yet as we want all feedback sent via the software's Send Feedback system or via the 'Contact Support' link here -...
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