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  1. Thread: ACR Update

    by udbrky
    Replies
    57
    Views
    3,647

    If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  2. Sticky: If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  3. Sticky: If you continue to have problems, please...

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
  4. Replies
    2
    Views
    60

    This is an issue with Intel graphics and that...

    This is an issue with Intel graphics and that windows update. We are looking into it. You can hover over the area and they will work.
  5. Replies
    1
    Views
    101

    If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  6. Replies
    8
    Views
    217

    Please see this FAQ...

    Please see this FAQ http://hm2faq.holdemmanager.com/questions/1491/Mucked+Cards+Introduction#EnableMucked to see how to enable or disable mucked cards.
  7. Replies
    11
    Views
    498

    First, you don't attach files here. Our...

    First, you don't attach files here. Our instructions all say to create a ticket and send them.

    Second, you don't send us the copy logs file. We made that. You use that to make the logs folder.
    ...
  8. Replies
    3
    Views
    158

    Are the winnings and finish written in the files?

    Are the winnings and finish written in the files?
  9. Hello, This can be due to other filters and...

    Hello,

    This can be due to other filters and game types. It pulls your last 50k hands from the database. Try using a larger # than you would want to get all of them to pull that you want.
  10. Replies
    9
    Views
    658

    What are you trying to import into?

    What are you trying to import into?
  11. Replies
    4
    Views
    1,048

    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let...
  12. Replies
    6
    Views
    201

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  13. If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  14. That is a false positive alert and you should...

    That is a false positive alert and you should report the false positive, remove it from quarantine and/or add exceptions for it and the installer and install the update/patch again.

    Sometimes...
  15. Thread: ACR Update

    by udbrky
    Replies
    57
    Views
    3,647

    Please always tell us the exact game type. ...

    Please always tell us the exact game type.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs...
  16. Did you send in a ticket with the logs and...

    Did you send in a ticket with the logs and screenshots? Make sure to link to this thread.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max...
  17. Replies
    1
    Views
    116

    If you continue to have problems, please...

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
  18. i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
  19. How do you know you bet 70? What happens when...

    How do you know you bet 70?

    What happens when you filter for hands where you can bet Turn when PFR checks flop IP, then compare to times you did?
  20. Replies
    3
    Views
    10,183

    Sticky: This is not necessarily true. Stats provide you...

    This is not necessarily true. Stats provide you with data. You still need to be able to interpret it and apply the correct conclusions to the hand.
  21. Replies
    7
    Views
    223

    The original hands are the raw files and can...

    The original hands are the raw files and can always be imported in anything that supports that site. The DB backup creates a zip of all the data from the DB.

    Unless both hard drives die at the...
  22. Replies
    2
    Views
    4,273

    You can look it up in your account at any time.

    You can look it up in your account at any time.
  23. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  24. Thread: ACR Update

    by udbrky
    Replies
    57
    Views
    3,647

    Updates do not do anything to your data. We do...

    Updates do not do anything to your data.

    We do recommend always backing up regularly.

    Please see this FAQ to transfer/backup data -...
  25. Replies
    7
    Views
    223

    You should make regular backups. Please see...

    You should make regular backups.

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This...
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