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  1. I will post the link below but before you do that...

    I will post the link below but before you do that please do the steps above to send us the required database, logs and other files from the latest build.

    We use Microsoft *.msi install/update...
  2. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    It should already do this. It does for me as you...

    It should already do this. It does for me as you can see here:

    164417

    Does it only become a problem when the list hits 20 and above players? If you 'Clear All Recent Players' does it work...
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    This is something we plan to implement but it is...

    This is something we plan to implement but it is not possible at this time. It will not be possible until after we rewrite the HUD. I do not have an estimate for when this issue will be resolved. ...
  5. This is not possible at this time. This feature...

    This is not possible at this time. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please...
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    What site are 'spin and gold' tournaments from? ...

    What site are 'spin and gold' tournaments from?

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

    Make sure you...
  7. HM3 and the HM3 Server/HUD, and the Ignition Hand...

    HM3 and the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client software. If the Ignition poker client is closed for...
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    It depends on the hand converter you are using. ...

    It depends on the hand converter you are using. EliteHUD.com has an option that let's you chose to use ID's or names for example.

    The only 3rd party card catchers HM3 officially supports can be...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    Sticky: That is not something us in the support can...

    That is not something us in the support can answer. We will need to have our developers answer this.

    Please 'Contact Support' with a link to this thread and your forum username. We can then ask...
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    Thx, I should have assumed NC was likely capable...

    Thx, I should have assumed NC was likely capable of making stats like this and mentioned it my previous reply for the OP to try.
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    Please always tell us what specific site you are...

    Please always tell us what specific site you are playing and what version number of HM3 you have installed when reporting problems. I can't know what might be causing the problems unless you...
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    IPoker had a major update this year so you need...

    IPoker had a major update this year so you need the latest beta version of HM2 to properly work with the new hand history format. You will receive a prompt to update to any/all beta and official...
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    We can't help further in the forums. You have to...

    We can't help further in the forums. You have to send us the log files in a support ticket (do not attach the logs to this thread) as was instructed in the last line and FAQ link of the previous...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    I apologize for the delay in reply. I just...

    I apologize for the delay in reply.

    I just checked with our sales team. That was some sort of bug on our site with how it talks to Paypal. He forwarded it to our site admins to try and...
  17. i) Please create a support ticket via the...

    i) Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    Regarding the bold in the quote: Did you install...

    Regarding the bold in the quote: Did you install the full setup file for version 8673 before you installed/updated 8695? HM2 uses 2 different types of installers: one for first time installs and one...
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    It is done the same in HM3 as it was in HM2, by...

    It is done the same in HM3 as it was in HM2, by opening the graph options in the lower left corner (gear icon).
    ...
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    The OP never sent us a support ticket of any...

    The OP never sent us a support ticket of any sort, from the email linked to that forum account, so I assume those steps helped him.

    Was your HM2 DB created by importing your HM2 DB directly to...
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    Sticky: If you open the link in the previous post, there...

    If you open the link in the previous post, there is another link in that FAQ for the Support page for near the bottom of the FAQ, but it is sort of hard to see as our old FAQ system sometimes didn't...
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    I apologize for the delay in reply. Our support...

    I apologize for the delay in reply. Our support ticket volume has increased drastically the past few months due to the pandemic/lock-downs, and our sales team that handles those types of tickets are...
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    Please 'Contact Support'...

    Please 'Contact Support' with a link to this thread and your forum username.

    1) Please reproduce the problem and send your HM2Logs folder with screenshots and a detailed description of what you...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  25. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *

    HMT-4985 Add option to hide popup samples (times/opportunities) after 99 samples...
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