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    Hello rovanuzo, 1) For HM2, the latest...

    Hello rovanuzo,

    1) For HM2, the latest version now is 2.9.85.0, it was pushed out as a 'stable' version recently. I tried to replicate your issue in v2.9.85.0, but I'm seeing it work as it...
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    Hi MartinBKK, I think a lot of people are...

    Hi MartinBKK,

    I think a lot of people are using NC packages, but I haven't heard of many users mentioning major performance issues.

    Around how many hands are you using in your database?

    Are...
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    Hi WilliamPrieto, This is a tough one to...

    Hi WilliamPrieto,

    This is a tough one to figure out so far. The issue might be related to your specific definitions and/or hands. Can you please create a support ticket and upload these files?
    ...
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    Hi ribery19, Can you try to export your...

    Hi ribery19,

    Can you try to export your definitions from NoteCaddy and then import them again to see if that makes a difference? You will need to reset and reprocess the notes once the...
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    Hi tcherny, I think I found the issue. In...

    Hi tcherny,

    I think I found the issue. In your definitions you gave some of them the same Description and Grouping Prefix. This causes the definitions to merge, and they are not acting in the...
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    There is a new version, v85, but I didn't hear of...

    There is a new version, v85, but I didn't hear of anything that was fixed in it. I think that v85 replaced the 'stable' old version 2.6.0.14, so if users were on that old version then now they get...
  7. Hi Whi7elion, If you are using the 'Free'...

    Hi Whi7elion,

    If you are using the 'Free' version of NoteCaddy then only a few stats will be eligible to use.

    If you purchased NoteCaddy, then please try this to see if it solves the issue:
    ...
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    Hi WilliamPrieto, For that log file, were you...

    Hi WilliamPrieto,

    For that log file, were you playing poker? If so, can you please redo the log by restarting HM2, then just try to run the color coding, then grab the NoteCaddy.Errors.log and...
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    Hi tcherny, First I'd say to try resetting...

    Hi tcherny,

    First I'd say to try resetting your notes in NoteCaddy. To do that, go to NC and click File → Reset Notes, then choose yes to let the notes process.

    If that doesn't help, then...
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    Hello telipych, Are you using HM2 or HM3? If...

    Hello telipych,

    Are you using HM2 or HM3? If you are using HM3, have you purchased NoteCaddy? I'm asking because in the free version of NC the caddyscatter appears the way that you're...
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    Hi WilliamPrieto, I believe the turbo hand...

    Hi WilliamPrieto,

    I believe the turbo hand grabber option is deprecated now. The speed in the newer versions of NoteCaddy should be much faster than the older versions (even with turbo hand...
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    Hi palumboe, It sounds like it is something...

    Hi palumboe,

    It sounds like it is something specific with your definitions that is causing the issue. Can you please create a ticket and supply your log files in the ticket, and also a link to...
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    Please try clearing your NoteCaddy settings....

    Please try clearing your NoteCaddy settings. There's a very good chance it will solve the issue:

    Be aware that doing this will change your settings in NoteCaddy back to their default settings.
    ...
  14. Hello al333yup, Can you please try this to see...

    Hello al333yup,

    Can you please try this to see if it solves the problem?

    1. Close HM3 and the server from the taskbar
    2. Navigate to:**C:\Users\[Windows Username]\AppData\Roaming\Max Value...
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    Hi MartinBKK, To edit what shows in a Note...

    Hi MartinBKK,

    To edit what shows in a Note Group, you have to edit the particular Note Definitions. For instance if you have a definition that is showing in a Note Group, but you don't want it to...
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    Hi shaymalus, Unfortunately you can only add...

    Hi shaymalus,

    Unfortunately you can only add HM3 stats via the Stats Picker.

    If you are looking to view some population data from NC stats though, you can use the Column Chooser feature to view...
  17. Hi, It looks like it is some type of issue on...

    Hi,

    It looks like it is some type of issue on your end. This stat is working for me in the replayer for both cash and tournaments.

    Do you have a license to NoteCaddy? Or are you on the free...
  18. Hey FALOs, Thank you for sending the logs, and...

    Hey FALOs,

    Thank you for sending the logs, and explaining the issue clearly. I have created a ticket for the developers with that information so that they can take a look and hopefully issue a...
  19. Hi FALOs, Is it possible for you to please try...

    Hi FALOs,

    Is it possible for you to please try to reset your NC settings, and see if the issue persists?

    Sometimes resetting the settings helps after updating.

    *Resetting HM2 NC Settings*...
  20. Hi DenverDave, As far as I know Alan has not...

    Hi DenverDave,

    As far as I know Alan has not created his package for HM3. I haven't seen him around in a while. He may have moved on from poker or is just behind the scenes now, but I'm not...
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    Thanks for the screenshot, I can see the...

    Thanks for the screenshot, I can see the difference now. If you do update to the beta versions, the NC replay will get bigger like you see in HM3.

    I will create a ticket for the developers to...
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    Hmm I'm not really noticing a difference in size...

    Hmm I'm not really noticing a difference in size of the instant replay between HM2 and HM3.

    HM2:

    165063


    HM3:

    165064
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    165062 Yes, from what I understand the colors...

    165062

    Yes, from what I understand the colors are supposed to represent similar strength hands, and then they are separated by patterns to distinguish different groupings.

    I have suggested to...
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    Ah I see, unfortunately, that is not something...

    Ah I see, unfortunately, that is not something that is configurable (besides changing the amount of hands that can appear).
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    Hi Beachking, I don't think you can remove a...

    Hi Beachking,

    I don't think you can remove a heatmap from a note.

    The colors for the pie graphs are the first effort in order to try to improve them. Before the colors were scattered, but now...
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