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Type: Posts; User: jahrumble

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  1. Replies
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    Hello, Please open a support ticket using this...

    Hello,

    Please open a support ticket using this link: https://support.holdemmanager.com/support/category/1

    and

    Attach the log files to that ticket please. You can see how to do that is this...
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    Hello again, We are preety much on the same...

    Hello again,

    We are preety much on the same page as far as specs. I use a 500k hands DB and also do that kind of cleanup every 6 months or a year. Reimport the hands from HMarchive folder since...
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    Hello, The expected behaviour for Notecaddy to...

    Hello,

    The expected behaviour for Notecaddy to update the info on the HUD is about 2 hands. In some instances at most, the first time a popup loads in a session for a player with a lot of hands...
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    Hello, This seems linked to an issue with...

    Hello,

    This seems linked to an issue with Notecaddy that is fixed by now.

    Please install this version of Notecaddy and make sure HM2 is also up to date by clicking the check for updates in HM2....
  5. Hello, HM3 and NC are apps that work together....

    Hello,

    HM3 and NC are apps that work together. The notecaddy edge 3.0 are definition packages that are installed into NC.

    These packages will not work on a free licence. They will only work...
  6. Hello, If you have an active subscription you...

    Hello,

    If you have an active subscription you should be able to use any definition you want. If you didnīt upgrade to a subscription, then after the initial period expired it reverted to Notecaddy...
  7. Hello, Just to make sure Im following...

    Hello,

    Just to make sure Im following correctly.

    If we have a "Player1" in Pokerstars and 888 the stats from Notecaddy are combined from hands from both rooms for that player in the database -...
  8. Hello, In order to be able to help you I will...

    Hello,

    In order to be able to help you I will need a bit more detail on what is happening.

    Can you post a picture of what is showing instead of the Notecaddy stats? Hover over the stat and...
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    Great to know its fixed!! If you can send me...

    Great to know its fixed!!

    If you can send me those HHs I asked you in the ticket, that would be great as well. So I can confirm its fixed.

    Cheers,

    jahrumble
  10. Replies
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    Hello shaymalus, I just replied to your...

    Hello shaymalus,

    I just replied to your ticket. Please let me know how it went after trying out the new version.

    Martin, if possible, please also test with this new build if the isues with that...
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    Hello guys, I have since reported this to the...

    Hello guys,

    I have since reported this to the devs. and they are activelly working on this. Hope to have a release to fix this issue soon.

    Hopefully it will fix all these kind of issue. Even...
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    Hello, That link should work. I tested in both...

    Hello,

    That link should work. I tested in both HM2 and HM3 and its functional. You are running HM3, right?

    Please try the following:

    Close HM3 and the "Holdem manager server" in the right...
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    got it now thx :)

    got it now thx :)
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    Hello, shaymalus. I did not get your support...

    Hello, shaymalus.

    I did not get your support ticket for some odd reason. Can you please send it again. Make sure to pick Category: Problem and Sub Category: APP. Attach the files below and hit...
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    Yes the manage my ultimate packs option is the...

    Yes the manage my ultimate packs option is the one to install those packages.

    Go to TOOLS -Settings - General - Tick on Prompt for beta updates. Then go to Help - check for updates. Check if you...
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    Hello, I would suggest installing the NCE MTT...

    Hello,

    I would suggest installing the NCE MTT package definitions from the "manage my coaching packages" option in the main page of Notecaddy.

    There you will find a lot of definitions with "saw...
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    Hello, And just for firther isolation to an...

    Hello,

    And just for firther isolation to an issue with your HUD/definitions. If you install the "default definitions" and use the Default HUD in replayer after recreating notes. Does it work for...
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    Hello, In the HUD editor, can you try to...

    Hello,

    In the HUD editor, can you try to delete and add again to the HUD the stats that are not working? Or at least a couple of them to test if it fixes.

    Is the HUD on the screenshot the hero...
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    Hello, The steps you made are corrrect and did...

    Hello,

    The steps you made are corrrect and did reinstall Notecaddy.

    I need a little more info to help out tough.

    Is this a package HUD or a custom HUD?

    Can you post a screenshot of the NC...
  20. Hi, I have requested this to the developers. ...

    Hi,

    I have requested this to the developers.

    There are plans to introduce that kind of filtering to HM3 already and I just added the request to have them for NC as well.

    The HM3 request is...
  21. Hello, If those steps didnīt work try also the...

    Hello,

    If those steps didnīt work try also the following:

    In HM3 go to TOOLS -Settings - General - Tick ON the "Prompt for beta updates" option.

    The redo thse steps: close HM3, close the...
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    Hello, I was not able to replicate this issue...

    Hello,

    I was not able to replicate this issue after updating to version 3.1.19.7593

    Please try the following:

    Close HM3 and the "holdem manager server" on the bottom right of your desktop....
  23. You found that one in HM2! I spent at least 10...

    You found that one in HM2! I spent at least 10 mins. looking for it there.

    I understand why you want to use it. I will suggest that addition to the devs to check how doable it is to add it since...
  24. Hello, In Notecaddy it is either Heads up or...

    Hello,

    In Notecaddy it is either Heads up or Multiway at the moment. There is no further narrowing down avaliable.

    Even HM2 has no way of filtering that narrow. The filters avaliable are for...
  25. Hello, This doesnīt make much sense. Lets try...

    Hello,

    This doesnīt make much sense. Lets try something simple.

    - Uninstall all other packages and install only the "default definitions"
    - Using the "default HUD" in replayer, hoover over one...
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