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  1. Please don't post your logs in the forums. ...

    Please don't post your logs in the forums.

    Those are HM2 logs, they don't show any notecaddy logging. Those need to be sent to the NC team as I posted above:
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    If you have customized some of the default...

    If you have customized some of the default reports and want to be able to use those without having to save them with a new name then you could manually backup the \Reports\Default files from the...
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    That folder does not contain your database. To...

    That folder does not contain your database. To backup the database (hands, alias, etc) along with any settings, HUDs and 'Saved' reports you should use the Tools - Backup/Restore Database......
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    There is no way to do what you want and that was...

    There is no way to do what you want and that was never possible in HM2 either AFAIK. Each and every report has to be customized manually.

    The previous reply was trying to suggest you could...
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    There are a handful of Tournament HUD profiles. ...

    There are a handful of Tournament HUD profiles. None are designed specifically for those games as far as I know but you can easily clone and customize any of our HUD profiles for your specific...
  6. A refund is only possible the first 15 days after...

    A refund is only possible the first 15 days after purchase.

    Your forum thread was automatically 'moderated' by our forum software for some reason. The forum does this automatically if there is...
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    We have two variants, one for SRP and one for...

    We have two variants, one for SRP and one for 3Bet+ Pots, if you search for 'delay' and scroll down to the end of the search results. They can be found under the 'Turn' section when browsing instead...
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    That is done when you click the 'send feedback'...

    That is done when you click the 'send feedback' button in the steps I posted above, or you can copy them to the desktop with our windows start menu utility.

    Please see our HUD Troubleshooting FAQ...
  9. Please create and send NC logs as explained in...

    Please create and send NC logs as explained in this FAQ - http://wiki.assaultware.com/How-to-make-logs-and-send-it-to-support.ashx
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    Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread.
  11. Try this newer build -...

    Try this newer build - http://www.assaultware.com/notecaddy.2.8.0.116.zip

    Close HM2, extract the contents then copy/paste the contents to the installation folder.

    http://i.imgur.com/hVf7WQw.png
  12. Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  13. Try this newer build -...

    Try this newer build - http://www.assaultware.com/notecaddy.2.8.0.116.zip

    Close HM2, extract the contents then copy/paste the contents to the installation folder.

    http://i.imgur.com/hVf7WQw.png
  14. Sticky: No, this is a long existing thread for HM2. ...

    No, this is a long existing thread for HM2.



    HM3's NoteCaddy updates automatically on startup, if an update is available. HM3's NC should be updated to 2.8.0.115 if you were given access to...
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    This is not possible currently. HMT-4785...

    This is not possible currently.

    HMT-4785
    Total Session Duration is missing from the Sessions report

    This issue has been documented in detail and provided to the developers to resolve. If...
  16. We need you to install the latest beta, check our...

    We need you to install the latest beta, check our HUD Guide and if that doesn't help we need you to send logs (and screenshots and hands) from a session where the problem occured.

    a) Please update...
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    Thank you for the feedback, it appears that...

    Thank you for the feedback, it appears that spacing issue is related to another open ticket where we are seeing similar behaviors with some other filters:

    HMT-4873
    Position= filters are not...
  18. This sounds like it could be because that filter...

    This sounds like it could be because that filter is incorrectly named.




    For us to be sure this is the issue you are seeing, and that it is not some other issue, we would need to see your...
  19. Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.
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    I do not see any open developer tickets for this...

    I do not see any open developer tickets for this issue so we need you to report it in a support ticket with screenshots, logs and hands from a session:

    Please reproduce the problem and:

    a) Take...
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    When I copy/paste this as posted I get an error,...

    When I copy/paste this as posted I get an error, different from yours, but that is because of some extra spaces around the equals sign here 'PreflopActionFacingPlayer = Raiser'. When I fix the...
  22. We have two different known issues that could be...

    We have two different known issues that could be causing the issue shown in your images.

    HM-6392
    Stat issue: Std Dev stat averages in report totals are not weigthed by number of hands

    HM-6691...
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    I am not sure what that link was you posted but...

    I am not sure what that link was you posted but if you post similar links in the future you will be perma-banned from our forums and will have to use our support ticket/email system instead for...
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    That is certainly possible but I don't see any...

    That is certainly possible but I don't see any open developer tickets for this issue yet so we need some sample hands sent to us for testing with a small stakes test license so we can document the...
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    HM2 doesn't support Bodog/Ignition hands, only...

    HM2 doesn't support Bodog/Ignition hands, only PT4 and HM3 support hands wrote by the PT4/HM3 Ignition Hand Grabber app. To get them into HM2 you would have to run those hands, or the original hands...
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