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    This isn't something we can help with via the...

    This isn't something we can help with via the forums. You need to contact us directly through our secure support ticket messaging system - https://support.holdemmanager.com/ - with a summary of your...
  2. If you are playing tournaments and using the HM3...

    If you are playing tournaments and using the HM3 - HUD - [x] 'Graphical HUD' this is a known issue that the developers are working to fix in a future update. For now you will need to switch to the...
  3. Ignition have updated their software which has...

    Ignition have updated their software which has broken the Hand Grabber. The development team are working on a fix and this will be made available as soon as possible.

    Note: The Ignition Hand...
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    We discovered recently that this is because the...

    We discovered recently that this is because the 8max tables are being detected as 9max table. If you set the preferred seating in your WPN client to the bottom/center and then set the HM2 preferred...
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

    Note: We have some general FAQs for HM3 here.

    Every menu in HM3 also...
  6. If the HUD is not working properly we need you to...

    If the HUD is not working properly we need you to send us your log files in a support ticket as instructed in the previous reply. We can't know the cause of the problem from a screenshot unless you...
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    In HM2 this was done in the HUD Designer with the...

    In HM2 this was done in the HUD Designer with the 'New Panels' option. In HM3 we call these 'Groups' instead of 'Panels'. Open the HM3 - HUD - 'HUD Editor' and select the profile you want to add a...
  8. Thread: Pokercraft

    by fozzy71
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    We tried to develop a workaround for these...

    We tried to develop a workaround for these improperly written hands in our recent release:

    IMP-155 - GG Poker: Payouts specified may not match pot total for split pots

    If you are still getting...
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    HM3 will not list all available popups as an...

    HM3 will not list all available popups as an option to use on any/every HUD like HM2 did. You have to open the HUD - HUD Editor and choose the 'Profile:' that has the popups you want to use on...
  10. If this happens again in the future: Please...

    If this happens again in the future: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set...
  11. Thread: HM2 wont open

    by fozzy71
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    I'm sorry to hear you were having issues with the...

    I'm sorry to hear you were having issues with the software and I apologize for the delay in reply.

    This was caused by the alert/advisory we posted yesterday that our advisory system would not...
  12. Please update to our latest stable version of HM3...

    Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable

    If you continue to have problems: Please create a...
  13. You can login with the same email/password here...

    You can login with the same email/password here?

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Open...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    The steps that were posted in the first link to...

    The steps that were posted in the first link to delete the user.ini are not for using the old stars client. Did you try that yet?

    So Delete you user.ini from pokerstars...
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    We pushed a possible fix for the issue but it did...

    We pushed a possible fix for the issue but it did not fix the issue for all customers unfortunately. We also have another related developer ticket as well:

    HMT-5830: HUD occasionally switches to...
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    I can't know what might causing it unless you...

    I can't know what might causing it unless you send us the requested screenshots, logs and hand history files as instructed in the FAQ I linked in the previous reply.

    If you have any problems...
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    - HM3 does not have positional versions of every...

    - HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD - HUD Editor - Item Properties - Position...
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    Is that a custom HUD you created or imported from...

    Is that a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3 'Standard' HUD profile?

    Try to remove any unused or extra popups from the HM3 HUD profile,...
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    You posted in the HM2 forums and mention HM2 in...

    You posted in the HM2 forums and mention HM2 in the first sentence but your post then ends mentioning the Graphical and Standard HUD which are HM3, not HM2.

    What site are you playing at? If you...
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    He was referring to the quote in that post: ...

    He was referring to the quote in that post:


    There are also a couple of general threads about PokerStars Aurora graphics problems on 2p2 with instructions on how to use the old stars client:
    -...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Thank you. We are still adding new customer logs...

    Thank you. We are still adding new customer logs to that HMT-5411 developer ticket to see if they can find another possible fix for this in a future update.
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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