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  1. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    He was using an older build from June, I asked...

    He was using an older build from June, I asked him to update to a newer beta version and try importing them again. This is most likely an issue with a corrupt database, possibly caused by his...
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    - Close your poker clients, close HM3, and...

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3...
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    You can filter for individual 'hands' you won,...

    You can filter for individual 'hands' you won, but there is not any filter for 'sessions won'. You will just have to use the 'Sessions' report and sort by the 'Net Won' column:

    166054
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    This is a known issue with all IPoker skins that...

    This is a known issue with all IPoker skins that we are working to try and fix in our new version of the replayer that we will be releasing in the near future. Unfortunately, there is nothing we can...
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    I am not sure what other sites you play, but the...

    I am not sure what other sites you play, but the HUD should show and line up after you played one complete hand for HM3 to import as shown in the attached video. Ignition is one of the few sites we...
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    That is not how the HUD should behave. The HUD...

    That is not how the HUD should behave. The HUD will appear for observed hands and likely won't be lined up properly. Once you play your first hand your Hero HUD should show and the rest will line...
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    From what I see in the two images I believe it...

    From what I see in the two images I believe it should be the same as what you set up for HM3, but as I said I have never used those filters so I am not sure how they actually behave in practice at...
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    If you do not yet have HM3 version 3.1.24.8577...

    If you do not yet have HM3 version 3.1.24.8577 installed, please update from the link below:

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows...
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    I am not sure how that is supposed to behave, as...

    I am not sure how that is supposed to behave, as I have never used those filters when playing myself, so I wrote up your issue for the QA guys and Developers to review.
  11. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link.

    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your...
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    It should start tracking with the first full hand...

    It should start tracking with the first full hand you play (i.e. your Big Blind hand if you wait for the BB to post). The HUD may show up before that at Ignition, and be misaligned, but once you...
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    There was a bug in HM3 caused by a changed in the...

    There was a bug in HM3 caused by a changed in the Party hand history format that we just fixed in beta 3.1.24.8577.

    Please update to our latest beta version of HM3 from this link.

    You will have...
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    What specific version number do you have...

    What specific version number do you have installed and what is one of your recent ticket numbers so I can review your logs? Here is a direct link to your My Tickets page.

    If you do not have...
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    I have no idea what the right value is, or why it...

    I have no idea what the right value is, or why it might be incorrect, by looking at a screenshot of a report. You have to send us the actual original hand history files for testing with screenshots...
  16. Correct. We have some open feature requests to...

    Correct. We have some open feature requests to try and make alias creation easier but I do not know when, or if, those feature improvements might be implemented, unfortunately.
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    Please update to our latest beta version*...

    Please update to our latest beta version* 3.1.24.8536 of HM3 from this link if you do not have it installed yet.

    *Note: You will receive a prompt to update HM3 any time there is an update...
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and...
  19. Hand-specific notes show in the hand history...

    Hand-specific notes show in the hand history viewer and player-specific notes display in the HUD if you open the replayer. If you still do not see them then please send us your logs and HM2 backup...
  20. Note: Anytime you import player notes or restore...

    Note: Anytime you import player notes or restore databases you should restart the HM3 client and server both before you can see the imported or restored player notes.

    - Close your poker clients,...
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    Correct. HM2 backups can only be restored by...

    Correct. HM2 backups can only be restored by HM2. Once you have the HM2 backup restored to HM2 on the new PC you can do the 'Import HM2 Database' option in HM3.
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    If you want your entire HM2 database and its...

    If you want your entire HM2 database and its player notes in HM3 then you should create a new database in HM3 and use the HM3 - File - Import HM2 Database... option. Once that is done, you do the...
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    Unfortunately, there is no such option at this...

    Unfortunately, there is no such option at this time. These feature requests have been documented in detail and provided to the developers for future consideration. *

    - HMT-3750 Hand viewer - Add...
  24. That is not possible The Opponents' views do not...

    That is not possible The Opponents' views do not behave like the Reports so there is only a limited number of stats available there, unfortunately.

    The only way currently to study population...
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    PokerStars updated their Zoom tables so you need...

    PokerStars updated their Zoom tables so you need to update HM3 to the latest beta version which includes fixes for the PokerStars Zoom changes. You will receive a prompt to update HM3 any time there...
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