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  1. Replies
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    76

    When it doesn't work, send in the information in...

    When it doesn't work, send in the information in post 2.
  2. Make sure your computer is well vented. If it's a...

    Make sure your computer is well vented. If it's a desktop, open it up and blow the dust out with compressed air. You should do this twice a year. If it's a laptop, raise the edge where the fan is to...
  3. This is why we need hands sent to us. There will...

    This is why we need hands sent to us. There will be situations that we might not have examples for.
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop
    - Try to include the Live Play tab, your poker client lobby and a browser page of this site - https://time.is/ -...
  5. Thread: Sync Error

    by udbrky
    Replies
    1
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    44

    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let...
  6. Thread: Cash Out hands

    by udbrky
    Replies
    5
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    161

    Thank you for your email and I am sorry to hear...

    Thank you for your email and I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this...
  7. Thread: No HUD

    by udbrky
    Replies
    1
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    68

    You have to tell us the site and game type each...

    You have to tell us the site and game type each time.

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe

    Please enable the Settings > Feature Logging >...
  8. Replies
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    Where exactly are you getting the hands? What are...

    Where exactly are you getting the hands? What are you using to convert them?

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the...
  9. Replies
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    Uninstall HM2 and then Reinstall HM2 from this...

    Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8630.exe

    - After downloading, you should right-click the file, go to properties...
  10. Thread: hm 2 hud size

    by udbrky
    Replies
    3
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    72

    You will need to adjust the DPI and settings...

    You will need to adjust the DPI and settings until you find one that works with that screen.

    If you notice that the text seems large and is overlapping buttons and the UI in places, or the HUD is...
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    If you notice that the text seems large and is...

    If you notice that the text seems large and is overlapping buttons and the UI in places, or the HUD is shifted to the left and above the table slightly, it is probably your DPI settings

    Just...
  12. Are you on the right tournament? Try the overall...

    Are you on the right tournament? Try the overall report, it will show all marked hands. If you're not on the right section in the header, the marked hands will not show.
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see...
  14. That will show the raw amount. With WPN, as...

    That will show the raw amount.

    With WPN, as with most sites, you have rake attributed to you. It is the amount that you contributed to the rake on the hand. It is based on the amount of $ you put...
  15. It will be posted in the releases forum. I...

    It will be posted in the releases forum.

    I have added you to be notified when this is resolved.
  16. Replies
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    78

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  17. Replies
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    It does not support it.

    It does not support it.
  18. We use the weighted contributed method that they...

    We use the weighted contributed method that they use.

    What is the exact stat you added to reports?
  19. I have added you to be notified when this is...

    I have added you to be notified when this is resolved.

    You shouldn't post them here. Our instructions are always to send in a ticket with them zipped.
  20. Replies
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    Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
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    6,582

    It is in HM3. Please see post 2.

    It is in HM3. Please see post 2.
  22. Thread: ACR hud

    by udbrky
    Replies
    1
    Views
    53

    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
  23. Replies
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    Did you send in the ticket requesting alpha...

    Did you send in the ticket requesting alpha access to it? Follow the HM2 advisory to request access.
  24. Replies
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe


    Please zip and email the problem hand histories, with a link to this thread and your forum name, to...
  25. Replies
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    - Close HM3 and the Holdem Manager Server icon in...

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3',...
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